Refund rejected w/o me providing my evidence

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Level 1

4 points

Refund rejected w/o me providing my evidence

the first request for refund was declined and asked for an explanation, I replied back asking how to attach my evidence from the email of the developer that my in-app purchased was not successful, however the 2nd decision was made final that I am not eligible for refund, I thought we are eligible for 45 - 90 days refund in-app purchase in the video games without making us trying so hard. Anyone can help me please? I am trying to find an agent from apple support but I could not find any.

iPhone 11 Pro Max, iOS 17

Posted on Nov 7, 2024 11:05 PM

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Answer 1

varjak paw

Level 10

178,444 points

Nov 8, 2024 6:40 AM in response to Lvieo

This is the procedure for requesting a refund:

Request a refund for apps or content that you bought from Apple - Apple Support

If that's what you did and your request was rejected, there's probably nothing further you can do. You can try contacting Apple Support more directly:

https://getsupport.apple.com/?caller=ikb

but I doubt they'll do anything different for you. You can try, though.

Regards.

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Answer 2

Lvieo Author

Level 1

4 points

Nov 8, 2024 3:25 PM in response to varjak paw

The linked you provided only leads me to where I requested my refund. This is really frustrating, I am locked out from the decision of apple refund, I am completely 10000% sure that I did not recieved the in-app purchases, I even have the email from the support staff from where I purchase sayong that only apple can give the refund.

I have purchased an in-app again in Discord and failed to get my purchased but the payment went through, and apple support denied my refund again. This is totally frustrating and disappointing. I really wanna talk to a REAL PERSON about this refund not some person who thinks he/she can decide whatever they want without the consumer evidences or proof.

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Answer 3

varjak paw

Level 10

178,444 points

Nov 9, 2024 5:09 AM in response to Lvieo

Calling Apple Support is your only option. No one here can help you since we're all just fellow users. But if Apple has twice denied a refund, there's almost certainly nothing Apple Support will be able to do for you. If you made an in-app purchase that was not delivered, you will need to try and work this out with whoever developed and released the app.

Regards.

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Answer 4

Limnos

Level 10

419,023 points

Nov 9, 2024 9:06 AM in response to Lvieo

If you can’t use or find in-app purchases that you bought, try to restore them. Read this support article --> If you can't find or use your in-app purchases - Apple Support

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