Apple Mail Quits When Sending to Print

Question

Apple Mail Quits When Sending to Print

Apple mail has been funky for a while—often freezing or hesitating while using it. But I can live with that.

What I can't live with is the sudden "Quit Unexpected" message that's now occurring when I send a message to a (hard-wired) printer. this just began a couple of days ago.

I searched this community and found an answer that's a few years old ~ had to do with eliminating a corrupted file in the V4 folder under Library/mail. On my computer, the V4 folder was empty but the V10 folder was full and I just deleted the whole thing.

I reopened Mail and let it download messages from the various servers I use. Thinking that the problem had been fixed, I opened a message then hit "Print" .... Boom! Mail crashed.

What could possibly be going on?

I'm on a MacBook Pro running Ventura 13.7 (note: I recently upgraded to Ventura thinking it would solve Mail issues).

MacBook Pro 16″, macOS 13.7

Posted on Nov 7, 2024 7:56 AM

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Answer 1

AlWeir

Level 4

3,266 points

Nov 7, 2024 8:05 AM in response to KatieOConnell

You might have to re-install Ventura since you might have deleted part of Mail that you shouldn't have. Did you save the files that you deleted from Mail and renamed, since some of those tips suggest you do so if something doesn't work you can put them back.

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Answer 2

Nov 7, 2024 8:50 AM in response to AlWeir

Actually, I installed Ventura a few weeks ago for other reasons and Mail worked just fine up until two days ago.

I actually "zipped" the V10 folder so have all of the info intact. However, I've already re-downloaded current mail from the servers and don't really see the need to return the files that were in the V10 folder.

I'll add that I can still print fine from other applications and directly from websites - it's just Mail that's a problem.

Edited to Add: I just logged out of my primary identity on the laptop and into a second account that I'd set up. There's no problem with printing from Mail there. Looks like it must be a preference or some wonky thing in my primary account. I'm not tech-savvy enough to find it, though ...

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