.mobileconfig does not install email account
I have an email with a private domain, they provide a .mobileconfig file, I have already installed it on another mac. but after installing the profile on my mac there is no email account in the mail app, so i dug around and found it hasn't installed an internet account which it did do on my other mac. I have done all the basics like restarting the mac, deleting and reinstalling the .mobileconfig file and redownloading it, unfortunately nothing has worked so any help would be appreciated
MacBook Pro 16″, macOS 14.7