A/V dropouts

Question

Level 1

4 points

A/V dropouts

I have a latest gen Apple TV 4K and ever since the update to 18.0 (and now 18.1), I'm consistently getting audio/video dropouts. My ATV is connected to an Arcam AVR11 receiver which is connected to a Sony A9S OLED TV.

During the dropout, both audio and video are lost momentarily, and then they return. When it happens while streaming Disney+ or other streaming apps, I need to press play on the remote. When watching YouTube TV, content/audio resumes automatically.

Settings: 4K SDR; HDMI Output: YCbCr; Chroma: 4:4:4; Match Dynamic Range & Frame Rate On; Audio Format: Change Format Off

This was not a problem before the updates to 18.0 and 18.1. I've swapped HDMI cables and it's not a cable problem. I factory reset the Apple TV and the problem persists. Is anyone else still having this issue?

Edit: I should add, I seem to only experience any A/V dropouts when actively streaming an app. I've not noticed any dropouts when on the homescreen or when the screensaver is running.

Apple TV 4K

Posted on Nov 5, 2024 9:05 AM

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Answer 1

rkaufmann87

Level 10

143,694 points

Nov 5, 2024 4:30 PM in response to OrchGuy

Okay, well no one else is complaining of this since 18.1 came out. Another thing to try is to see if your modem and router are up-to-date. Sometimes they have updates that need to be installed. You will have to check their manuals to see if there are any updates. If there are please install, then once again unplug the Apple TV from its power source for 2-3 minutes and retest again. Failing that the last thing to do is call AppleCare and see if they have any thoughts.

AppleCare Contact Info

By the way, do you have any VPN apps installed on the Apple TV?

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Answer 2

rkaufmann87

Level 10

143,694 points

Nov 5, 2024 9:25 AM in response to OrchGuy

Unplug your modem and router from their power source for 2-3 minutes and then plug them in and restart. Do then same with your TV and also the Apple TV box. Then re-test.

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Answer 3

OrchGuy Author

Level 1

4 points

Nov 5, 2024 1:47 PM in response to rkaufmann87

Unfortunately that doesn't seem to have helped the issue.

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Answer 4

rkaufmann87

Level 10

143,694 points

Nov 5, 2024 3:11 PM in response to OrchGuy

okay, please measure the WiFi signal strength where the Apple TV is located. You can use an app such as iStumbler to measure it.

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Answer 5

OrchGuy Author

Level 1

4 points

Nov 5, 2024 3:19 PM in response to rkaufmann87

I have the Apple TV right next to my router, so there isn't a WiFi strength issue. Plus, everything was perfectly fine before the 18.0/18.1 updates.

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Answer 6

OrchGuy Author

Level 1

4 points

Nov 6, 2024 6:53 AM in response to rkaufmann87

Everything is updated and I don't have any VPN apps on the ATV. It's very confusing. I might contact Apple or maybe just buy a new device to see if it works any better.

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