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notes are gone after accepting new icloud terms and conditions

I got a notification from settings saying to accept the new iCloud terms and conditions if i wanted to keep using iCloud on my phone (iPhone 12 pro max) I accepted and everything was normal but then I opened my notes app and all of my notes were GONE. I logged into my iCloud account and saw my most recents were there but I still don’t understand why all of my notes are completely deleted from my phone. They’re very important to me and I need them in my phone. Is there any way I can get them back? How could this happen?

iPhone 6s Plus

Posted on Nov 5, 2024 8:11 AM

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Question marked as Top-ranking reply

Posted on Nov 5, 2024 7:35 PM

I experienced this too on my iPhone 7 the day after I agreed to the updated iCloud terms and conditions (11/5/2024). No notes existed within the Notes app. However, I found that my Notes are tied to my iCloud account so I logged into icloud.com and found them there, yay! Next was to figure out how to get them on my phone. My iCloud account was listed under Settings > Notes > Accounts, but I was afraid to make any changes. So, I contacted Apple Support and we found a solution:

  1. Deleted the Notes app
    1. Since my notes data was tied to my iCloud account, it retained it. If your notes are local, it would delete them if you delete the Notes app.
  2. Redownloaded the Notes app from the Apple Store
  3. Opened the Notes app. No notes were there.
  4. Once the Notes app was opened, it prompted me to connect my iCloud account with a pop up that took me to Settings > Notes > Accounts > my iCloud account > iCloud. From there, we toggle the button next to Notes so it was On (aka Green) - screenshot below with the backup option for Notes toggled On
  5. I may have had to close the Notes app again but I forget. Either way, once we toggled the iCloud backup icon to On for Notes, this allowed for the notes to start downloading to my phone again!


I hope this may help someone too! So sorry folks are going through this.

31 replies

Nov 6, 2024 4:12 AM in response to CompactSwing

CompactSwing you’re actually a lifesaver. went to my notes app to put down a draft for a bug report on discord and found out all of my notes were gone; figured it was because of the icloud agreement. i had several medication logs, years of writing, notes for video game builds, and dream logs — all stuff i don’t want to lose. thank you. i seriously thought i lost all of it.

Nov 6, 2024 10:17 AM in response to waitinthefire

Hi,


Had this too and found a simple fix….


1) Go to Settings and search for iCloud

2) Select iCloud Apple ID (at the top of the list)

3) Under ‘Apps using iCloud’ select Show All

4) Select Notes

5) Turn off ‘Sync this Phone’ and wait for a few seconds

6) Turn ‘Sync this Phone’ back on


This should kick the notes app back into life to use iCloud again.


Hope this works for you and helps a few others along the way 😊


notes are gone after accepting new icloud terms and conditions

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