Unable to verify payment information. For more information, please contact Apple Support.

China mainland

• Most credit and debit cards
• Alipay
• WeChatPay
• Apple Account balance (from Top-Up cards or adding funds)

You might be asked to verify your account with the payment method provider.

Payment methods that you can use with your Apple Account - Apple Support

If you can't make purchases or update apps, including free apps, update your payment method or add a new one. If you already verified that a payment method is available in your country or region and you're still having trouble, contact your financial institution. Payment methods are subject to change.

China mainland

400-666-8800

Get technical support for Apple’s Accessibility features

Your payment that can’t be verified is not Apple Pay, it’s in your Apple Account. Merchant (Apple) could not verify you’ve added a valid payment method to your Apple Account. Please review the information in the Apple Support article I linked below.

Add a payment method to your Apple Account - Apple Support

The people on these boards are mostly other customers and won't know why you're getting that message. Click here and ask Apple Support for assistance.

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