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My bluetooth Logitech R500 only works in safe mode on MacBook Pro

Hi, reading this issue here: Logitec bluetooth pointer R500 not pairin… - Apple Community


I have the same problem. The solution: to start up the computer in safe mode helps: now my logitech r500s pointer works. But as soon as i start up normal again, it does not work anymore. I see it in my bluetooth conected, but that is it.


osx. macbook pro M1 Max

Sonoma 14.6.1


So what is the next step?


[Re-Titled by Moderator]

MacBook Pro 14″, macOS 14.6

Posted on Nov 4, 2024 12:11 PM

Reply
8 replies

Nov 5, 2024 1:48 AM in response to WallyTheSharky

Apple can fix Apple Accessories.


Which the Third Party Mouse Logitech R500 is Not.


Apple can’t fix the Users’ choice of Third Party Accessories use on this computer.


That clearly falls  Out-Side of the Domain of Apple


It belongs solely with the Third Party Maker of this device to make their device function on Apple Computers running Apple macOS


Not the other way around  


How to contact an app developer


If there is any comfort


Using 2 different Apple Mice and 2 different Apple Computers


They both work as expected


Nov 5, 2024 1:48 PM in response to WallyTheSharky

Surfshark do need that sometimes however

You don't. All AV software is quite literally useless on a Mac. There no Mac viruses. None. And no AV software will stop you from installing or running a Trojan.


Shockwave, Flip4Mac, RealPlayer and Silverlight have been dead and unsupported for years. You have to go far out of your way to even find a site that still uses any of them for its content.

Nov 6, 2024 2:03 AM in response to WallyTheSharky

Aside from the already presented, good advise, for Several Contributors


We come back to the Logitech R500 Third Party Mouse and the Third Party Software, required to make this mouse function on macOS


The Third Party Software maybe updated by the Third Party Standards


Though is does not appear to updated to function on macOS macOS Sonoma 14.6.1 (23G93)


Which itself is no longer current


Sonoma 14.7.1 would be an updated version


[Running] com.Logitech.LogiFacecam.Service.plist (Logitech Inc. - installed 2024-06-09)

Executable: /Library/Application Support/LogiFacecam.bundle/Contents/MacOS/LogiFacecamService


[Loaded] com.SplitMediaLabs.LogiCapture.Assistant.plist (Logitech Inc. - installed 2024-06-09)

Command: /Library/CoreMediaIO/Plug-Ins/DAL/LogiCapture.plugin/Contents/MacOS/Assistant --timeout 300.0

My bluetooth Logitech R500 only works in safe mode on MacBook Pro

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