Can't add pass\ticket to Apple Wallet

Question

Can't add pass\ticket to Apple Wallet

This past weekend I was unable to add a movie ticket from the Cinemark App to apple wallet. I get a "Wallet Error: An expected error occurred. Please try again." message. I found I was able to add it via the email\open in browser. Now today, I'm unable to add a pass from an airport offsite parking service, The Parking Spot, from the browser or the app. All of these worked a few weeks ago. I tried updating my phone to IOS 18, uninstalling\reinstalling wallet and the apps, restarting my phone, and even wiping and rebuilding my phone. I still have the same issue. Was there an update to the Apple Wallet service that may have caused an interoperability bug with apps\services. Thanks for your assistance.

iPhone 13 with iOS 18.1

Posted on Nov 4, 2024 10:50 AM

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Answer 1

Nov 4, 2024 6:18 PM in response to Jeff Donald

Yes. Both issues were trying to load the pass to Apple Wallet app from their respective apps, Cinemark and The Parking Spot. The Cinemark ticket worked from an email. The Parking Spot doesn’t work from the app or browser.

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Answer 2

Jeff Donald

Level 7

23,809 points

Nov 5, 2024 3:52 AM in response to LegacyMindset

So, the Cinemark ticket is in your wallet app, correct?

Please make sure the Parking Spot app is updated to the latest version. If it still fails, try to use a different browser, such as Chrome, Safari, etc. What browser did you use when it failed to add the card?

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Answer 3

Jeff Donald

Level 7

23,809 points

Nov 4, 2024 5:37 PM in response to LegacyMindset

How were you trying to add the tickets to your Apple Wallet app?

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