iPhone not showing up in iTunes when AppleTV is also installed on Win11

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Level 1

10 points

iPhone not showing up in iTunes when AppleTV is also installed on Win11

I have Win11, and use iTunes on it mainly so that I have a backup of my (and family members iPhones). I recently installed Apple TV app from the MS Store (so I could download and watch stuff without internet whilst away).

I wanted to backup by iPhone before installing iOS 18.1, however the phone no longer showed up in iTunes, per this article it is because Apple TV is installed:

Iphone not showing on itunes when connect… - Apple Community

So my question is how do I now take a backup of my iPhone without having to remove\reinstall Apple TV??

Note: I removed Apple TV from the PC and I can see it in iTunes, so that was definitely the issue in my case.

Posted on Nov 4, 2024 9:23 AM

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Answer 1

varjak paw

Level 10

176,704 points

Nov 4, 2024 9:35 AM in response to Badhan78

What you experienced is normal and correct. Once you install the new apps - Apple Music, Apple Devices, and Apple TV - they take over much of the functionality originally provided by iTunes. To sync an iPhone (or iPad) with a Windows system running those new apps, you would use Apple Devices, not iTunes. Uninstalling the new apps restores (usually) the original functionality to iTunes.

Regards.

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Answer 2

Badhan78 Author

Level 1

10 points

Nov 4, 2024 9:42 AM in response to varjak paw

Ahh right ok, thank-you!

Will give that a go, reviews of it don't look great...

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