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I am part of family share plan but not the organizer. I am receiving messages to update payment for iCloud. The credit card that had been using before the family plan is not visible but another card is displayed and neither I or the organizer recognizes it. Three Apple support members can’t figure out the issue. And I am no longer being backed up on iCloud🤷♀️
iPhone 15
Then the family organizer needs to contact iTunes Support for help. You can't fix it as you are not the family organizer. Here is how to contact iTunes Support --> iTunes - Official Apple Support
Have the family organizer add a payment method which can be charged.
They do have a payment added but it’s not the one that is displayed on my end. It doesn’t show up on their end either
iCloud payment with family share
