Apple TV app on Samsung TV showing “Incompatible Content” when playing new film purchase

I am having the same problem on my Samsung S95C can watch everything else except Alien Romulus, have tried resetting tv reinstalling app. There is no new software update available on tv or app. Have watched movie before in the same way but can’t now

Do verify if newer TV system software is available, as the Apple TV app updates may require that. Updates are sometimes needed to fix incompatibilities.

The Apple TV app on supported devices is supposed to support all content that is available in it, including all Store movies. Please contact the Apple Support staff for assistance.

I’m having the same problem. I can’t play the move “Night at the museum” on my LG TV with the AppleTV app. The error is “Incompatible Content. To play this show, try using an Apple device.”

Same problem for me on my LG smart TV and Chromecast TV.

Talked to apple support Yesterday. They gave me a refund.

went in to the Apple TV+ store to buy it again. But now not available for purchase.

I’m having the same problem. I can’t play the move “Night at the museum” on my LG TV with the AppleTV app. The error is “Incompatible Content. To play this show, try using an Apple device.”

Deleting and reinstalling the app had no effect. Unplugging and restarting the TV had no effect.

I am, however, able to AirPlay the movie from my iPad to the TV.

I’m have the exact same problem. I purchased the movie approx. 1 week ago and it streamed fine. When I try and watch today I get the incompatible message.

TV is QA55Q7FNA

Same problem but with Sony TV.

I also have this problem with Alien Romulus only on my Samsung S90c! Played last week no problem!?

My purchased digital version of Alien Romulus has started working again on the Apple TV app on my Samsung smart TV.

I didn’t change anything. I would suggest everyone try their movies again 😊