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iTunes has started to load blank pages. Unable to fix.

Yesterday iTunes started loading blank pages when you click on any link off the main profile that loans up. Select pre-order, new music, whatever and it will load a blank white page. I am on a PC here. Windows 11 is up to date, iTunes is up to date, removed restrictions on firewalls and antivirus software, deleted itunes and re-downloaded, repaired file with the right click on iTunes. Nothing has worked. I guess Apple doesn't want me buying music anymore...

Windows, Windows 10

Posted on Nov 1, 2024 8:14 AM

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Question marked as Top-ranking reply

Posted on Nov 2, 2024 9:38 AM

The same thing happened to me starting on 10/31. iTunes store on my Windows 10 22H2 system, stand alone itunes (not the windows based app). Main page is fine, but many links just load a blank page. I've seen others reporting the same starting around 10/31. Seems to be an issue on Apple's end?

10 replies

Nov 1, 2024 12:19 PM in response to NRG51

How frustrating. Here's a laundry list of other things you can try. One of them may help. Unedited so excuse any repition.



If iTunes is apparently installed correctly try the following in turn until iTunes opens/closes/reopens/connects to the store normally:


  • Remove any SD card that might be in a card reader.
  • Exit the BTTray.exe Bluetooth utility if installed.
  • Locate the shortcut for iTunes, right-click on it, and select Run as administrator. Doing this once may fix certain launch issues. Some users were finding that with the 12.6.1.25 build, for example, they had to use this method every time and modified the shortcut accordingly.
  • Try holding ctrl+shift as you launch iTunes so it opens in safe-mode. Again doing this once may sometimes help.
  • Try disconnecting your computer from the Internet before running iTunes.
  • Delete the iTunes shortcuts from the start menu, desktop, task bar, or similar, then repair iTunes from the programs and features control panel.
  • Try Fix unexpected quits or launch issues in iTunes for Windows - Apple Support (archived copy) and test the behaviour in a different user profile or with a different library. If the problem only exists in your profile it may be possible to delete some of the iTunes preference files which it would seem that iTunes may be choking on. We can go into details later if the issue is limited to your own profile.
  • Temporarily disable any non-Microsoft anti-virus and see if that has any impact on the behaviour.
  • See the second box in Troubleshooting issues with iTunes for Windows updates for detailed tear down and rebuild advice. Disable any non-Microsoft anti-virus software when reinstalling and run the installer as the administrator.
  • If you installed iTunes from the Microsoft Store you may find the traditional iTunesSetup.exe installer works better for you, or vice versa.
  • Or see the bottom of the troubleshooting tip and reinstall the last version that worked correctly for you.



tt2

iTunes has started to load blank pages. Unable to fix.

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