What causes Time Machine to stall during backups?

I've had no trouble with Time Machine until updating my Mac Mini M2 to OS 15.0.1. After the update, I constantly get the message "Time Machine did not finish backing up because some files were unavailable. Backups will resume when your Mac is unlocked." The backups seem to run fine until reaching about 80% then stall before the message appears. I've tried different ports, different USB C hubs, different cables etc. with the same result. I've scann the resources here and found nothing current or helpful on this issue.


[Re-Titled by Moderator]

Mac mini (M2, 2023)

Posted on Oct 25, 2024 5:25 AM

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Question marked as Top-ranking reply

Posted on Oct 25, 2024 2:50 PM

After my initial post, I tried erasing my backup drive and starting over with a new time machine backup, but I still got the same message.


After exhausting everything I could think of, I called Apple Care. I spoke with a representative who let me explain everything I had already tried and he indicated that I had covered most of his solutions matrix, so we didn't waste time going over that again (GREATLY APPRECIATED!). I was put on hold for a short time by the rep then asked to do the following:


  1. Eject my backup drive and disconnect it from my Mac;
  2. Open time machine and tell it to forget my backup drive;
  3. Restart my Mac in Safe mode;
  4. Reconnect my backup drive;
  5. Open time machine and tell it to use my backup drive for a new backup;
  6. Let time machine format the backup drive and complete an initial backup to my backup drive;
  7. Confirm the initial backup finished without errors;
  8. Restart my Mac in normal (not safe) mode.


I completed the above steps in pretty short order and have since had 5 hourly backups with no errors. This seems to have solved the problem.

141 replies

Dec 30, 2024 11:29 AM in response to bruiselee13

Hi bruiselle, Sadly, just connecting one backup HDD to one of the Thunderbolt 4 ports in the back of the Mini did not solve the problem. So, for me, directly connecting the backup hard drives to the Mini is not a solution. I could switch to Carbon Copy Cloner, but I really don't need its extensive functionality and it seems a shame to pay for a pretty expensive application to solve this problem. CCC is usually set to backup once a day and what I may do is steal that idea and apply it to TM for now. Instead of backing up every hour (not really necessary in my case) I think I will set it to back up "Everyday" and when I am usually on my computer. (I assume it sets the time of the day when it will backup to the time the user initiates the "Everyday" option.) This will hopefully mitigate the annoyance of manually using "Back up Now" because the problem only occurs when the Mini is locked. The good news is I have all the ports on my Mini back. Since there was no difference in performance between direct connection to the Mini and connecting my backup drives to my CalDigit Thunderbolt Element hub, I reconnected the two backup hard drives to the Element hub. Thanks so much for going along with me on this adventure and trying to help.

Feb 5, 2025 9:25 AM in response to Mr. Luigi

i updated my MacBook Air to MacOS 15.3 two days ago, and so far the backups have been completing on schedule without issue. My schedule is only once per day though. I have forced a couple of backups since updating. and they completed successfully too.

Before the update, I was changing Lock Screen settings to keep the MacBook from locking or sleeping during backups, and I kept it powered during the backup. Those tricks worked most of the time. This morning, I noticed that a backup completed overnight with no special Lock Screen settings, and the laptop was closed and only on battery power. Under these conditions I would have fully expected any overnight backup to fail, so when it didn’t, I was stunned. Maybe there’s something to 15.3? I’m cautiously optimistic but still skeptical. Fingers crossed, but time will tell I guess.

Feb 9, 2025 2:16 AM in response to Kerry Kinkade

Update, sent the following through to Apple Support:


..............as you know I've been rebuilding the Mac slowly and logging what
changes I've made. All has been well with the TM backup problem not
coming back, until this morning when it reappeared. When the Mac was
unlocked this morning I got the usual 'Backup Not Completed

Time Machine couldn't back up to "TM Extreme SSD as files were in use......' message.
The only changes I'd made since all was well was to add the 'Home'
and 'Notes' widgets to the desktop. The triage this further I?'m now
removing the 'Home' widget and seeing if that fixes the problem. If it
is still there then I'll look to remove the 'Notes' widget.
Other changes that were made included Brave browser extensions, so I'll look at those on a secondary basis.

Fingers crossed......

Apr 13, 2025 10:02 AM in response to RocStrada

For me since fixing the firmware 'issue', the 'problem' has only come back once. I reported to Apple:

I'm sorry to say that the error returned yesterday after 37 Days, 5 hours, 3 minutes of no issues.
I then carried out:

- Quit out of Apple Books which I'd started using again earlier in the day, and had imported some ePub books
- Reformatted an external derive I use for Carbon Copy Cloner backups on some files from my NAS, as CCC reported the drive was full.
- The 'Use iPhone Widgets' on the Mac was turned off again. After the latest MacOS update it had turned the option back on.
- Emptied the rubbish bin
- Rebooted the Mac

Everything seems to be backing up normally once more.


Since that 'reset' it's now been running fine for 22 days 10 minutes. I've been sending regular status emails to Apple support, but despite that it looks like they may have closed the ticket out as links to it no longer work. I'll be chasing them next week.

Oct 25, 2024 4:18 PM in response to Kerry Kinkade

This procedure worked fine.


I also tried another one with my NAS: I rebooted the Server and the Mac and requested another back-up. For a while the error message for failed backups persisted but when opening the TM Settings, I noticed that the NAS disk showed the time of a backup without a warning attached to it. After the second or third backup to the server, no failed backup messages showed up. It seems that it is all is well now.

Nov 3, 2024 6:57 AM in response to Kerry Kinkade

..... And I can confirm the issue was fixed after the restore, but that was on macOS Sonoma, as soon as I uplifted to Sequoia the issue returned, as I expected.


I've just spoken to Apple Support again and she is going to investigate and cal me back tomorrow.


If it is any use to anyone my case is 10*******93.


If you have reported the case and have a case number please feed it back, as she did indicate she was not aware of any other reports. If you have not reported it please do so and feel free to reference my case number.


The more of us that report it the quicker it will get resolved.


[Edited by Moderator]

Dec 19, 2024 4:18 PM in response to dbrewood

It happened to me. Time Machine failed to back up. Then it deleted my entire two year history of backups.


Time Machine cannot be trusted. This isn't the first time it deleted years of backups.


I've removed it, cleaned up its remnants (like the hidden snap shots consuming about 100gb), and reformatted my backup storage.


Now I'm using Carbon Copy Cloner. It's great. It's what Time Machine promised to be, and a lot more.

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What causes Time Machine to stall during backups?

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