How long does it take to get a refund to Apple Pay?

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Level 1

4 points

How long does it take to get a refund to Apple Pay?

Hello I had tried to purchase a gift on Etsy. I paid with my Apple Pay. The merchant couldn’t ship my item, so I asked for a refund…multiple times. Every time I received the message that my refund was successful, but not even 5 minutes later I receive a message stating something went wrong and my refund was unsuccessful. This has happened 3 times. Is there a certain way to get refunded to my Apple Pay?

[Re-Titled by Moderator]

iPhone SE, iOS 18

Posted on Oct 23, 2024 8:05 PM

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Answer 1

Jeff Donald

Level 7

25,821 points

Oct 24, 2024 5:51 AM in response to Cougurl

Apple and Apple Pay are not involved in the refund process. Once the merchant approves a refund or return, funds are transferred from merchants bank, through his credit card processor and then to your bank (credit card/debit card credit).

Please contact the support team at the bank that issued your payment method and file a dispute against the merchant, if necessary.

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