Getting pop up “UpgradeFilterfld22318073349” will damage your computer'

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Level 1

4 points

Getting pop up “UpgradeFilterfld22318073349” will damage your computer'

I was staying in a hotel and used the free wifi, however it asked if I wanted to upgrade the wifi and declined. I am now getting a pop up box saying “UpgradeFilterfld22318073349” will damage your computer.

It gives two options click ok or show in finder, if you click ok it reappears, if you click show in finder it doesn't come up. However I did a search and it found a document which I deleted and then emptied the trash but it is still appearing after a restart, not sure how to get rid of it now. I can still use my MAC but have the move the box out of the way

[Re-Titled by Moderator]

MacBook Air 13″, macOS 10.13

Posted on Oct 20, 2024 1:59 PM

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Answer 1

Top-ranking reply

PRP_53

Level 10

91,807 points

Oct 26, 2024 2:56 AM in response to DCsister

As was outlined by @John Galt in that link

Keep on this files you are Familiar with like Google, Microsoft, Adobe, Amazon etc

For sure Do Remove and anything else you deem UnKnown to you >>

com.trusteer.rooks.rooksd.plist

com.zeobit.MacKeeper.Helper.plist

org.uuannmufp.plist

org.13764895411752873178.B40F1B25-41B6-49CC-9AC7-0DA08908D573.plist

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Answer 2

John Galt

Level 10

146,510 points

Nov 1, 2024 4:20 PM in response to DCsister

You need to start your Mac in "Safe Mode" first:

Start up your Mac in safe mode - Apple Support

Drag the unwanted files to the Trash while in that mode. Then, restart your Mac normally (not "Safe Mode"). If the dialog continues to appear after rebooting normally, please post three brand new screenshots showing the contents of those folders.

For more in-depth troubleshooting, and at your option, you can use the EtreCheck app which will perform a more comprehensive examination of your system. To learn how to use it for that purpose read Old Toad's User Tip How to use the Add Text Feature When Posting Large Amounts of Text, i.e. an Etrecheck Report - Apple Community. Please follow those instructions with care.

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Answer 3

PRP_53

Level 10

91,807 points

Oct 21, 2024 1:46 AM in response to DCsister

Thanks to a long standing contributor @John Galt to remove this Malware.

Optional >> restart the computer in Safe Mode

Then follow the instructions in link below

About those "<app> will damage your computer" messages

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Answer 4

DCsister Author

Level 1

4 points

Oct 25, 2024 11:45 AM in response to PRP_53

Hi

Thank you for your response which I have looked at. I am not sure which files may be to blame so I have done what was suggested and screenshotted those folders outlined in your suggestion if anyone can help me to know which ones to get rid of

Thank you

DCsister

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Answer 5

PRP_53

Level 10

91,807 points

Nov 2, 2024 1:27 AM in response to DCsister

Sorry for the late reply but @John Galt has you covered.

The devil was in the details Safe Mode

I shall update my on board ditty to remove the " Optional " reference

Sorry about that ;-(

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Answer 6

DCsister Author

Level 1

4 points

Oct 31, 2024 1:15 PM in response to PRP_53

Hi

I got rid of the files I didn't recognise, the pop up is still coming up but now when I click show in finder the box goes away and doesn't pop up again until I next use my computer.

Thanks for all your help

Regards

DCsister

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