We understand you what to help but . . .
To put the record straight
There are no known Windows-like Viruses in the wild that self replicate and affect macOS, because of the underling UNIX Foundation and Permission Limitation.
The Operating System resides in a Sealed and Read Only Volume that cannot be opened by the User nor by Third Party Applications.
The Only thing this Antivirus software is protecting is the Bank Account of the Developers and for zero return to the User aside from the problems this software creates.
Security. Built right in
Mac app security enhancements
The Built in Security is all that is required to protect the computer.
Protecting against malware in macOS
AVG AntiVirus and read some of the may posting regarding this specific AV Software