Apple Wallet error prevents adding digital drivers license

Question

Level 1

9 points

Apple Wallet error prevents adding digital drivers license

Hi - I'm having problems adding my drivers license (MD) to apple wallet. There is a red dot with a number '1' in it on right hand side of the the selection button and the message 'Unable to add ID'; when I tap the button, I get an error saying 'Cannot connect to Apple Pay, Make sure you are connected to the internet'. (See image).

I am connected to the internet and all other features of Apple Wallet work - Apple Pay, boarding passes, transit cards, etc. Rebooting the phone did not solve the problem, nor did swiping up to close the app and then reopening it.

I'm running an iPhone 11 Pro with iOS 17.6.

Thank you,

James

iPhone 11 Pro, iOS 17

Posted on Oct 19, 2024 6:26 AM

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Answer 1

Jeff Donald

Level 7

25,407 points

Oct 20, 2024 7:27 AM in response to James Berger

The next step would be to reset network settings.

>>Reset your network settings

If you're using iOS or iPadOS 15 or later, tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

If you're using iOS or iPadOS 14 or earlier, tap Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.<<

If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support

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Answer 2

James Berger Author

Level 1

9 points

Oct 20, 2024 8:47 AM in response to James Berger

I've also reset network settings as recommended. This did not change the appearance of the red dot or the error message, regardless of whether I used a cellular or WiFi connections. All other aspects of Apple Wallet are working.

I'm wondering whether I need to delete and reinstall the app?

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Answer 3

Jeff Donald

Level 7

25,407 points

Oct 19, 2024 6:34 AM in response to James Berger

Are you using a VPN?

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Answer 4

James Berger Author

Level 1

9 points

Oct 20, 2024 5:15 AM in response to Jeff Donald

Hi, thank you, no - I've tried while on both cellular and wifi.

James

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Answer 5

Jeff Donald

Level 7

25,407 points

Oct 20, 2024 8:56 AM in response to James Berger

It’s a Maryland DMV issue or whatever entity is adding the licenses to Wallet app. Contact their support team and make inquiries about the inability to add your license.

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