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Since upgrading to itunes 12.13.3.2 all my backups have gone, itunes now sees none even though when i do one it stores it in the windows folder but itunes doesn't see it.
It also see NON of my devices not just my iphone.
i tried everything this only was a problem since the latest upgrade
this upgrade has cost me all my devices lost and no longer recognized
Did you install the latest build from the Microsoft Store, when your previous build was installed using a traditional iTunes64Setup.exe file, or vice versa? These two alternate versions store iOS device backups in different locations. Switching from one to the other can have the impact you discuss. Note iTunes typically keeps one rolling backup per device. You may not have lost as much as you thought. As long as none of your devices needs to be restored right now you can take a new backup of each of them. I would advice backing up to iCloud as well as a computer so you have options should one of the backups not want to restore when the time comes.
tt2
This is a user to user support forum. You can contact Apple Support directly via Official Apple Support.
See Archive iPhone backup in Windows - Apple Community for some additional thoughts on iOS device backups. It is possible that one of the many settings files that iTunes relies on is corrupt in some way and that you need to completely delete those files to reset things so that you can take successful backups in future. Before going down that road however you might try reverting to the previous build of iTunes that you had installed in case that sees your existing backup collection. See Troubleshooting issues with iTunes for Windows Updates - Apple Community for advice on uninstalling and reinstalling iTunes. See comments at the very bottom of the page for links to the most recent builds of iTunes.
tt2
Why is there NO ONE from apple helping on here. Really an apple help website where nobody answers problems. This is a disgrace
I have the original itunes and i upgraded it the other day. It now sees NO backups however if I do a backup it still amends files in appdata\roaming\apple computer\mobilesync\backup
But it still says after the backup no backup ever done on this device. All the backups are there in that folder.
Hi turingtest2, thankyou for all your help. In the end the only thing that worked for me was to remove itunes from apple and install a fresh copy from Microsoft. Even a fresh install from apple as per your guide still didn't see the backups but would let me make them. Very strange but now with Microsoft version it works again. Thanks again for your help
Since upgrading to itunes 12.13.3.2 all my backups have gone
