Sequoia 15.0 bugs - external hard drives

Sequoia update has caused mounting issues with external hard drives. Ex: had one working and then all of a sudden M3 Max MacBook Pro stops recognizing the device. Now, it won't even find it when it's plugged in. Device works fine on other devices.

Posted on Sep 26, 2024 10:10 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 14, 2025 1:58 PM

Follow-up. Apple was able to help me re-format the SanDisk, which after doing so, the SanDisk did appear on my desktop. We then chose the SanDisk to use for Time Machine auto backups, and this time, Apple had me TURN OFF the "encryption" choice at the time of setting the external up to use for Time Machine.


The external drive has been working for 24 hours, and Apple will follow-up with me tomorrow and then again at a later date.


SanDisk technical support had also suggested it was an encryption error that Apple would need to be notified. All good today! It was ironic that my previous external failed, and the new one failed in the same week but so far so good.

134 replies

Apr 12, 2025 12:49 PM in response to mtnman2152

Just getting my new iMac set up and connected it to a new external SSD. I erased its contents but when I tried using Time Machine to back up my data to the new SSD it's recognized but there's a red exclamation mark and a popup which says Backup Disk Not Available - try backing up again when SSD is available. I unplugged the SSD, restarted and reconnected the SSD but got the red ! again. Anyone know what this means?

Apr 13, 2025 3:22 AM in response to arathorn357

arathorn357 wrote:
Strange how often the basic 101 support solutions sometime work?

Just feel a bit silly reporting such a simple fix .... cheers Max


Congratulations on determining the cause! 🥳


In case anyone else is wondering ....


The use of “101” to mean “introductory” comes from the North American college and university course numbering system.


Here's the origin:


  • In many U.S. (and some Canadian) universities, courses are numbered using a three-digit system.


  • The first number usually indicates the year or level of the course:
    • 1xx = first-year (beginner)
    • 2xx = second-year (intermediate), and so on.
  • The “01” at the end often implies it’s the first course in the subject.


So, for example:


  • “Psychology 101” would be an introductory psychology class.
  • “English 101” = basic composition and grammar, often a requirement for all first-year students.


How it became part of everyday language:-


Over time, “XYZ 101” started being used outside academia to mean:

“The very basics of a topic that you need to understand first.”


So now you'll hear things like:-


  • “Parenting 101”
  • “Cooking 101”
  • Or, as in your case, “Support 101”


It’s a handy way to say “Let’s go back to basics.” 😃


HTH

May 2, 2025 6:49 PM in response to AlWeir

From what I have read, Sequoia does support HFS+, but it is a deprecated format with APFS being the preferred format for all drives and the required format for the boot drive. Sequoia also supports even older formats such as FAT32, not to mention ExFAT. It even supports NTFS for reading, and writing if a third party driver is installed.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Sequoia 15.0 bugs - external hard drives

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.