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Airpods Pro 2 noise cancellation worse after firmware update 7A294

The active noise cancellation on (at least) the AirPods Pro 2 is much worse after firmware update 7A294, including 7A302. The noise cancellation effect seems noticeably weaker now, roughly 50-70% as effective. Qualitatively, the effect is now closer to a slightly quieter adaptive mode. Essentially, I can now practically hear everything at a reduced volume, and my Sony 1000XM5 headphones now perform much better than my AirPods Pro 2, and this wasn't the case until the firmware/iOS 18 update.


Troubleshooting steps I've tried:


  • Cleaning the AirPods and tips (gentle surfactant/alcohol wipes, Blu-Tack), although they were already clean
  • Replacing the tips (they were already pristine)
  • Changing tips and ensuring proper fit
  • Resetting the AirPods
  • Toggling all settings on and off (Off, Transparency, Adaptive, Noise Cancellation)
  • Ensuring I hadn't accidentally selected something other than the noise cancellation mode
  • Having the AirPods replaced at the Apple Store


None of the above remedied the issue.


Some examples and context:


  • I can now fully make out conversations on the train in Tokyo, which I wasn't able to do that up until a day or two ago. To wit, train announcers are now less distant and audible. I can now hear people conversing on the other side of the carriage, and at one point, I was able to make out the music leaking out of someone else’s headphones...
  • I can now make out talking heads playing at low volume on a TV in another room.
  • I can now make out external sounds when ANC and Background Sounds (Dark Noise) are active at the same time, and up until the most recent update this combination was closer to being fully isolated.
  • Background music in convenience stores is now fully present, where as prior to the update I couldn't hear a thing.
  • I now no longer bother swapping to Transparency when my girlfriend is trying to talk to me across the room, because I can hear everything she has to say while noise cancellation mode is active. In the past, having to toggle between settings was a source of annoyance for us.


The situation is particularly disappointing, as I once adored these headphones, and the degradation of the noise cancellation effect makes the AirPods Pro 2 essentially more annoying than anything else.

iPhone 15 Pro

Posted on Sep 25, 2024 4:53 AM

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Question marked as Top-ranking reply

Posted on Sep 29, 2024 1:51 PM

Same for me. From best AirPods with which I bragged to everyone who didn't have a pair of AirPods to checking if ANC is even turned on. We need to get Apple's attention so maybe have everyone else affected, comment on this thread.

75 replies

Oct 18, 2024 1:45 PM in response to Pheidl

. After all the testing at the Genius Bar the problem still persists. Static or robotic sound quality ONLY on phone conversations does distortion present itself . Not on streaming or listening to music only phone conversations. Problem started a couple of software upgrades ago. AirPods work on other device such as galaxy 23 Etc. so when two way data on Bluetooth is needed problem happenes. Works fine on speaker or handheld earpiece . Any assistance would be great appreciated

Nov 14, 2024 6:13 AM in response to Pheidl

no press release on this issue, no apologies, no fix for a long time. bravo, apple!


i will sell my airpods pro and never buy another pair, just because there’s a risk of the same situation happening again with airpods 3 etc.


Now, with airpods noise cancellation ON, I can clearly hear people talking, coughing, turning newspaper pages. So useless now!


Besides, I just liked reading in public transport with noise cancelling on and without listening to music. Now this option is gone too.


Keep up a terrible job, apple!


Oct 16, 2024 7:33 PM in response to Stf11

Yep, this maps to my own experience. The noise cancellation is there, but it’s as if it has been toned down 20, 30, 40%, something like that.


Interesting to hear about the AirPods 4 performing better for you. I’d be interested to see someone comparing the two with the tone generator test, or something repeatable I don’t know about. I.e. load up a tone generator on your iPhone, set it an arms length away, lower the volume until you can’t hear the tone on AirPods 4 and then check if this holds with Pro 2.


Anyway, these things were such a god send. What a shame.

Oct 24, 2024 4:14 AM in response to Scootertheshooter

It's unusual to experience varying noise cancellation performance across different devices with AirPods. The issue being discussed here is almost certainly to do with the AirPods' firmware rather than a particular iOS version or iPhone model conflict, since noise cancellation processing necessarily happens within the AirPods themselves.

Nov 3, 2024 11:14 AM in response to Pheidl

Same here, I was able to watch videos on my mobile while my daughters watched the television in the same room, and now I can hear the television. I was able to have my airpods put and not listen almost anything outside and now I can hear noises and people speaking. I was able to stay in the airplane with near zero noise and now I can hear people speaking and backgroung noise. I was able to work with my kids close and not hear them and now I can hear them in the backgound.

What a shame from apple to reduce the effectiveness of their luxury items... Hope they fix it in the near future.


It would be good if some social media content creators can give visibility on this.

Nov 10, 2024 3:30 PM in response to Pheidl

If I’m not mistaken, I may have found a workaround for this. I believe I’ve identified a bug in the “adaptive audio” feature with the Generation 2 Pros. Although your adaptive audio feature may be disabled, go into settings and tap on your AirPod Pro 2 set. Then scroll down to audio and then select adaptive audio. After that, set it to “less noise” so that you’ve basically got nothing coming in. I don’t know if this is the exact sequence involved (I went through soooooooooo many different settings last night), but after I did that it completely drowned everything out (finally!!!!!) Even as I’m sitting here typing this, it would have already started letting more noise in at this point. There would be certain sounds that it would try to drown out (heat, fans, humidifiers), and while doing so, it sounded like I was on the freeway with my car window rolled down. Not anymore!!! Works well now 🤩

Nov 17, 2024 4:14 AM in response to Pheidl

Same here with the latest update(7B21). I bought mine about 2 months ago, ANC was outstanding. I am so disappointed now. It's sad to see how long they've been doing nothing about it and how they don't care about the problems of many of their customers, which were obviously caused by them. I hope the next firmware update will fix it.

Airpods Pro 2 noise cancellation worse after firmware update 7A294

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