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"Your Computer Was Restarted Due To A Problem" when I restart from the Apple Menu

I restart or shut down using ONLY the Apple Menu, as suggested forever, and I get this message upon every restart. I come back from the weekend (to my desk) and the computer doesn't even restart, but comes out of sleep and gives me the error. There's a lengthy report and it's submitted each time. The Mac Pro cost more than $20K and isn't even 4 months old, this error has been happening for 2 months.


Please help. This shouldn't be happening.


Thanks.

Mac Pro, macOS 15.0

Posted on Sep 23, 2024 5:58 AM

Reply
6 replies

Sep 23, 2024 10:53 AM in response to de3pArtwork

<< My crash reports are sent to Apple each time. >>


They are sent anonymously to an automaton, that does large scale analysis of the TYPES of problem users are encountering. No personally-identifiable information is included, so even if the problem were completely obvious, you would not get messages back by that route.


-------

Kernel Panic Reports are stored in the Folder at:

/Library/Logs/DiagnosticReports


If you copy and paste that string into:

Finder > Go menu > Go to Folder


it will take you to the Folder where those reports are stored.


Kernel panic reports are named with Date&Time and start or end in ‘panic’

If you find one, please post the entire report here, by using the “additional text” Icon in the reply footer (looks like a paper with writing).


Please don’t post more about 20 lines of any other types of reports — they are interminable, and any information useful for this purpose is on the first screenful.


Sep 23, 2024 12:19 PM in response to de3pArtwork

<< "panicString" : "panic(cpu 0 caller 0xfffffe002cdd2888): PAC failure from kernel with DA key while authing x16 at pc 0xfffffe002f2808f4.


Kernel Extensions in backtrace:

com.apple.iokit.IOUSBHostFamily(1.2)[FB477796-9090-3BA0-8AE0-4E2643F94256]@0xfffffe002f1ecb50->0xfffffe002f28d157

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[186C28D9-D928-305B-B349-8C6F94D3BA7D]@0xfffffe002db35340->0xfffffe002db6735f

dependency: com.apple.driver.AppleSMC(3.1.9)[EF40865F-842E-386D-9161-64F8D6DD6D88]@0xfffffe002dd8dd10->0xfffffe002ddb39c3

dependency: com.apple.driver.usb.AppleUSBCommon(1.0)[C56EEE7D-4F64-34A6-9FBA-DDB5E86E69C3]@0xfffffe002e222420->0xfffffe002e227c0b

dependency: com.apple.driver.AppleUSBHostMergeProperties(1.2)[A3798D10-9D2A-3135-8A3E-FAB0E31E0A5A]@0xfffffe002f354910->0xfffffe002f35543b

com.apple.driver.usb.AppleUSBXHCI(1.2)[313BDA7B-35AD-3EFD-9169-2E161D31892E]@0xfffffe002f3bf4c0->0xfffffe002f418d13

dependency: com.apple.driver.AppleARMPlatform(1.0.2)[BBBC910D-DDA0-334D-8693-73A5FE21F466]@0xfffffe002cf696c0->0xfffffe002cfbd4e7

dependency: com.apple.driver.usb.AppleUSBCommon(1.0)[C56EEE7D-4F64-34A6-9FBA-DDB5E86E69C3]@0xfffffe002e222420->0xfffffe002e227c0b

dependency: com.apple.iokit.IOAccessoryManager(1.0.0)[BCA55748-EF43-34DB-9309-D64D9BFA71B9]@0xfffffe002e8d2640->0xfffffe002e9c537b

dependency: com.apple.iokit.IOPortFamily(1.0)[CE81F5E6-385E-3E57-90CA-FB66A5E952B3]@0xfffffe002ee15d90->0xfffffe002ee15e13

dependency: com.apple.iokit.IOUSBHostFamily(1.2)[FB477796-9090-3BA0-8AE0-4E2643F94256]@0xfffffe002f1ecb50->0xfffffe002f28d157

last started kext at 3298037337: com.apple.filesystems.smbfs\t6.0 (addr 0xfffffe002b9869d0, size 110834)

loaded kexts:


that panic-reason is not one we have seen here before. It may take a call to Apple support to get a specialist to interpret it.


All those letters at the end are just a memory dump. No one here can interpret that, so leaving it off in not an issue.

"Your Computer Was Restarted Due To A Problem" when I restart from the Apple Menu

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