iPhone 16 Pro Max Screen Unresponsive

Skippykey wrote:

i have iPhone 16 Pro Max and I have touch issues with the screens ,noticed immediately how slow the screen was at responding to touch and the tik tok video resolution very bad ,YouTube also same ! After updated to iOS 18.0.1 , i did a Forced Restart of my iPhone ,the problem still persist ! Please fix it asap !- Apple Support

This is a user to user only forum, NOT Apple Support. Apple won't see your post here. Let Apple know you are still having an issue here --> Feedback - iPhone - Apple

Ayla Rose wrote:

Hopefully they send you a brand new one and not a refurbished one. Carriers love to send out those refurbs for replacements.

As does Apple; read your warranty, emboldening mine:

If during the Warranty Period you submit a claim to Apple or an AASP in accordance with this warranty, Apple will, at its option:

(i) repair the Apple Product using new or previously used Apple genuine parts that have been tested and passed Apple functional requirements,

(ii) replace the Apple Product with a replacement product of the same model (or with your consent a product that has the same or substantially similar features as the original product – e.g., a different model with the same features, or the same model in a different color) that is new or comprised of new and/or previously used Apple genuine parts and has been tested and passed Apple functional requirements, or 

(iii) exchange the Apple Product for a refund of your purchase price.

Legal - iOS Warranty Document Us - Apple

I also urge you to make an appointment to visit an Apple Store and have a Genius look at your device.

You should also try a demo phone on the floor and see whether you have the same issues.

If the demo phone does not, it's something about your phone or configuration, and will also help the Genius diagnose your issue.

Genius Bar Reservation and Apple Support Options - Apple

Hope they fix this bug soon. In the mean time you can report this bug as a feedback on the below mentioned link.

Feedback - iPhone - Apple

More the number of feedbacks chances are sooner they will solve it.

I use my 16 PM constantly and have never seen this issue, nor have I ever seen it on a store demo phone.

Make an appointment with your local Apple Store to have your phone examined:

Genius Bar Reservation and Apple Support Options - Apple

or contact Apple Support directly:

Contact - Official Apple Support

There is an update available that is supposed to fix this.

Having this issue, too. But worse with the screen protector.

I’m having the same exact issue and the top right of the phone is non responsive!!

Yes and it’s extremely annoying. It will just randomly miss taps. So if I’m typing, letters just randomly miss. And sometimes when you’re tapping on an app it just doesn’t respond.

same problem here and is so anoying , Iphone 16 pro Max 512gb , hope is software issue and not hardware.

Same. It’s awful. Hope they fix it soon! M camera also crashes every time I open it then take a photo

I have the 16 pro max and im also noticing the screen isnt very responsive when im scrolling i cant stop it

I’m having the same problems, the keyboard is slow with or without the screen protector, and when the screen protector is on, the backspace button doesn’t even work half the time

Same problem is with my iPhone 16 too. Unresponsive display, laggy keyboard response.

18.0.1 resolved all the touch responsiveness issues I had with my 16 pro max.