iPhone 16 Pro Max Screen Unresponsive

mackpine wrote:

I'm having the same problem with my 16 Pro Max. The screen often freezes completely and won't respond to touch at all. Even when it does work, it tends to miss multiple taps, which gets really frustrating when I'm trying to type. Updating to 18.0.1 seems to have made things worse. I usually avoid beta versions because I can't stand the bugs, but out of desperation, I'm giving 18.1 a shot, hoping it'll fix the issue.

For troubleshooting, I’ve tried everything—restoring, recovery mode, DFU mode, even setting it up as new instead of using a backup. This is beyond insane and is completely unacceptable for a phone that costs this much.

Seems you've done a lot in the troubleshooting arena. I would, if I were you, schedule an appointment at your Apple Store Genius Bar and show it to Apple. I have absolutely NO touch issues with either my 16 Pro or 16 Pro Max. A few in my office also have 16 Pro models and they too have no touch issues.

Same mine’s been like this since the first day took the screen protector off and it’s a little better but not much and there’s no reason it should be like this wish I had stayed with my 14 Pro Max as the phones a total pain

Clayton King wrote:

It seems like a saw a new setting somewhere about touch and the time allowed to “register” the touch. Can’t find it though.

Settings > Accessibility > Touch > Touch Accommodations

Kshitij24 wrote:

Hey, did you find a solution. Even I am from India and facing this issue since launch date, unfortunately there is no return policy else would have thrown this back at them on the launch day itself!

What happened after you updated to iOS 18.1, which was released yesterday?

Kshitij24 wrote:

I haven't, I am waiting for some feedback online before diving in. I don't want to face any new bugs than I already am.

Many have already reported touch is greatly improved on 18.1. At a minimum, I'd update my iPhone if I were having an issue.

Kshitij24 wrote:

Oh! Did it resolve it for you as well?

I've never had touch issues or any issue for that matter, on my 16 Pro or 16 Pro Max. But I know others have and it's always best to update when new updates are released, which many have reported helped with touch issues.

sheetal2110 wrote:

I have 16 plus and my screen also gets unresponsive. It was like i am using Android phone.

Highly disappointed with iOS18

Same question for you. What happened when you installed iOS 18.1, which was released yesterday?

tech_perfume wrote:

(iPhone 16 Pro Max, Desert Titanium, 256GB)

So I went by an Apple Store finally. Got my phone diagnosed as well as had it gone over by one of the Apple Genius’ there. The only thing they recommended me to do for the device is to completely factory reset and start my device fresh by not restoring my backup. They say it may have been an issue with my iPhone 13 Pro Max just hidden in the background.

So I did the reset, and nothing. It did nothing. Now I’m still struggling with the same screen issues and ontop of it I’m locked out of Microsoft Authenticator for my work.

Apple. Come on. This is getting crazy.

Same question for you. What happened when you installed the iOS 18.1 update released yesterday?

I am still experiencing touch screen unresponsiveness issues on my 16 pro max (ios18.1). I have an iPhone 13 and I can definitely tell a huge difference. My iPhone 13 responds to every touch input but with my 16 pro max some of my taps are not recognized.

I am considering returning my iPhone 16 pro max and just buying another one in hopes of being one of the people without these touch screen unresponsiveness issues. If the issue still persists or isn't resolved via an update I will stick with my iPhone 13 and wait for the 17 lineup - seriously very frustrating!

Your video shows an issue with the Instagram app, not a problem with the phone.

Note that you are able to freely scroll and perform other operations so the phone is responding to touch properly, it's just the app isn't, and only Meta can fix that.

Follow the procedure here:

Report a technical problem on Instagram

I have the same problem with my iPhone 16 Pro Max. I even took off my screen protector to see if it still did it, and it did. It is so annoying! Sometimes, I have to tap on my screen four or five times for it to register.

I have done everything possible and suggested by Apple support the phone is a nightmare often not responding now seems to be typing passwords wrong taken me 1 hour to get on here, there’s so many people now having the same issue was told to back up and so on nothing works.

if I go to Watford Apple it’s a whole afternoon at least from work it’s just not possible it should work I have always had iPhones and never experienced this from a brand new phone could Apple please say what’s wrong and if fixable.

I was so excited to see that it wasnt just me. So I type and it’s lagging and then on the right side it’s like I have to knock the screen out up to type a p or the l and don’t let me get started on backspacing! Complete

drag! Please fix

Yes I was told take off the screen protector so I have the same brand screen protector on my 14 pro max no issues seems like the right top and key boards the main areas but I am so worried I hate scratched screens and don’t want to damage the back I don’t think it’s acceptable to be expected to not have a case and tempered glass the phone has glass back and front and been looking at online drop tests for the 16 pro and it’s not showing much endurance so really worried I will damage it

Actually returned my iPhone 16 Pro Max and exchanged it for another one at the Apple Store. I was able to demonstrate the issue to the genius and he hadn't seen it before but acknowledged it existed. All hardware and software checks were positive.

Actually returned my iPhone 16 Pro Max and exchanged it for another one at the Apple Store. I was able to demonstrate the issue to the genius and he hadn't seen it before but acknowledged it existed. All hardware and software checks were positive. I then called Apple support and escalated the issue. I then called Apple support and escalated the issue and indeed the second level support person found it as a known problem that is probably software.

. I then called Apple support and escalated the issue and indeed the second level support person found it as a known problem that is probably software what I have noticed is if you put the phone down what I have noticed what I have noticed what I've noticed what what I've noticed Is that if you put the phone on a table and do not touch the sides at all, the problem doesn't exist. So clearly it has something to do with holding and contacting the Sides of the phone. As soon as I pick it up and hold it in my hand as gently as I possibly can, the problem still exist.