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JJSS11 Author

Level 1

4 points

AppleCare+ warranty repair for Mac enrolled in Jamf Pro MDM

We have a remote employee whose Mac is having 2 issues - the CMD key is getting stuck, and right speaker is crackling

It was purchased by our company through Apple Business, is enrolled in ABM, and our ABM is connected to Jamf Pro which is our MDM

If he were to bring the laptop to his local Apple store, could Apple repair it, without needing to give them credentials to the laptop? Or if not, what is the recommended process for this? We strongly prefer not to wipe the laptop before getting it repaired.

Thanks in advance

MacBook Pro (M3 Max, 2023)

Posted on Sep 20, 2024 9:50 AM

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AppleCare+ warranty repair for Mac enrolled in Jamf Pro MDM

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