Error downloading macOS Sequoia

Today, when I was downloading to macOS Sequoia, I downloaded it, but then It says "Failed to personalize software update. Please try again later." "An error occurred while downloading the selected updates. Please check your internet connection and try again later." When seeing this. I restarted my laptop. I then tried again but It showed up with this. Then, I tried restarting my modem and router. After doing this. I tried to restart the upgrade. When doing so, it did the same thing.

Then I tried connecting it via ethernet, but it then did the same thing.

I then tried downloading it from the apple website, then it downloaded as an app. Then I tried to download it from there. That did not work. It showed the same error but without the "internet connection" part.

After that failed attempt, I tried making a bootable usb to boot into the installer. This did not work either. the same thing popped up.

I don't want to erase the disk and download sequoia from there in risk from loosing data. I have a backup on a hard drive but I am afraid of loosing data either way.

If anyone could help me with this problem I have a 2023 Macbook pro M3 14 inch

iPhone 14 Pro Max

Posted on Sep 16, 2024 4:59 PM

Top-ranking reply

OvertheMac

Level 1

38 points

Posted on Sep 19, 2024 1:46 AM

I find this a most dreadful and beyond poor service. My MacBook Air M3 is less than 6 days old. Not being able to update the laptop clearly shows the laptop is not "fit for purpose" I have received two telephone support instances whereby a number of attempted fixes were made to update the software - both to no avail. I have an appointment with the Genius Bar on Monday. I am not prepared to wait for up to 30 days for the software update to be fixed by apple and lose my option of a full refund.

This debacle falls well below the level service we should expect.

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68 replies

Sep 19, 2024 6:35 AM in response to London-Oakes

Had the same issue, Signing out from my AppleID on my mac fixed it and the update succeeded.

PAOP75

Level 1

20 points

Sep 19, 2024 7:04 AM in response to MacbookProRetinaGuy

Thanks bro ...seems to work I had issues in updating my device now tried your steps and it works . Fist turn off find my Mac and after start download and seems all good...

PAOP75

Level 1

20 points

Sep 19, 2024 7:18 AM in response to TurtleORD

There is other way I tried and works for me. First disable or turn off find my Mac and after go to the updating and start eventually it works.

Sep 19, 2024 9:14 AM in response to dennyup

this is nothing, ios 18 is permanently breaking brand new ipads.

Sep 19, 2024 9:17 AM in response to London-Oakes

bascially disabling icloud/find my mac disables the security process that is preventing the update. For some reason the update is not valid to the security chip

Sep 19, 2024 9:38 AM in response to PAOP75

This worked for me as well! Turned off find my and then tried again and it worked. Spent days looking for a solution and this did the trick. Thank you!

Sep 19, 2024 12:50 PM in response to MacbookProRetinaGuy

Great stuff, it finally worked, thanks

Sep 19, 2024 1:50 PM in response to MacbookProRetinaGuy

Ty ty Ty! I have been struggling with this for the last 2 days. Apple support couldn’t even figure it out. It seems to be doing the install now that I turned off find my Mac