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I updated my iPad Pro M4 to iOS 18. It did not go well, the iPad won't turn on, hard reset doesn't work and it doesn't show up on my Mac. I've booked it in for a repair.
Has anyone else had the same issue?
Is there anything else I can try?
thanks in advance.
[Re-Titled by Moderator]
iPad Pro, iPadOS 17
I took mine into the Genius Bar tonight only to have it confirmed that the iPad is well and truly dead. The guy said that he had never seen it before but said it couldn't possibly be the update. If only he knew that as he was telling me this that apple were pulling the update from the M4 iPad Pros.
He said it has to be sent off for more testing and that a replacement will be sent out with in 14 days time. It's pretty annoying that the update breaks your iPad and then you have to wait 2 weeks for a replacement.
I should have stuck to my normal ethos and waited before doing the update.
This iOS 18 update bricked my iPad as well. It was working perfectly fine up until iOS 18. I have a generation seven iPad and it worked great… now they’re saying it’s a hardware issue. I think that’s BS because it didn’t have a hardware issue until iOS 18. They are unable to fix it and suggest I buy a new iPad. This is the first time I have been so disappointed in Apple.
Apple is obviously having problems with their iPad Pro 13" M4 Hardware. Bought a new iPad Pro 13" M4 w/ 1TB last June 2024. Updated my iPad Pro M4 to 17.7.1 and that Bricked my new iPad Pro. Took it into the Apple Store and they couldn't fix it. So, Apple replaced it with a brand new iPad Pro M4 in September. Now my replacement iPad Pro M4 got "Bricked" after updating to iOS 18.1.1 Taking it in tomorrow to Apple Store tomorrow to see if they can fix it OR get a new replacement. Apple seems to be having continuing problems with their new iPad Pro M4's. I'm a long long time Apple user since the Mac FX. I hope Apple figures this out.......... Very disappointed......
ZsuKovács wrote:
How can I send it back and get a new one?
If you want help from Apple, start here:
Genius Bar Reservation and Apple Support Options - Apple
suchandra009 wrote:
My Ipad pro M1 has flickering multiple black lines after the Ipad os 18 update, seems like the new OS is released without proper testing of the OS which is giving us these problems.
Your issue is unrelated to the problem currently affecting the 2024 iPad Pro M4 models.
In your case, you can easily determine if you have a hardware or software issue. A reliable method to confirm a screen or other hardware fault is to take a screenshot when the fault is evident - and then review the captured screenshot image...
When reviewed, if the lines are not present in the screenshot image, then you have demonstrated that you have a hardware fault that, sooner or later, may become sufficiently severe that repair or replacement of the iPad are the only options. If the lines are visible in the screenshot, the something other than hardware will be the cause.
Note: When reviewing the image, rotating the iPad screen orientation by 90°, from Portrait to Landscape, will ensure that the image does not coincide with screen defects if present.
Take a screenshot on your iPad – Apple Support
If the test indicates that a hardware fault (as, given your description this is perhaps likely) a visit to the Genius Bar at your local Apple Store is recommended - where the technicians will be able to test and assess your iPad. This will likely inform your next steps:
SuperAIDS wrote:
Same here. In Poland Apple service is a disaster. 2 days phone talk with mid technical cuz they need to ensure it’s really dead. In local apple service don’t have no recourses (people) to deal witch 1200€ iPad. Right now we know at least that apple (and maybe someone else) have the abilities to bricked your device anytime eg. intentional aging…
It's a fact of life that on devices that have firmware, corrupted firmware updates, or bugs in firmware updates, can result in turning customer hardware into a "brick". An update that "bricks" customer hardware is one of a firmware development team's worst nightmares; doubly so for the software quality assurance team that tested that update before it went out to the public.
This does not mean that
I downgraded mine and save it phew.... no need to get a replacement but it was close...
It wouldn’t let neither… it’s cold stone dead
HermanJr wrote:
If the iPad like mine is completely dead, none of the mentioned steps are working.
So the question is legitimate, how did he get it up again.
An Apple Store may have access to debugging and repair tools that most people don't have at home. E.g. there are scenarios in which reviving an Apple Silicon Mac may require the assistance of a second Mac, running Apple Configurator 2.
In the case of M4 iPad Pros and iPadOS 18, the impression that I get from news reports is that some of the iPad Pros got bricked so thoroughly that Apple had to replace them outright. Reviving them, if possible, was beyond the level of what even Apple Stores were equipped to do.
Servant of Cats wrote:
It's a fact of life that on devices that have firmware, corrupted firmware updates, or bugs in firmware updates, can result in turning customer hardware into a "brick". An update that "bricks" customer hardware is one of a firmware development team's worst nightmares; doubly so for the software quality assurance team that tested that update before it went out to the public.
This does not mean that
Vendors "brick" hardware intentionally. (One exception: Activation Lock. If the owner of a lost or stolen iPhone wants to "brick" of a stolen or lost phone, Activation Lock can help the owner accomplish their• goal.)
• Vendors are waiting for the opportunity to "brick" your device at any time
• Third parties necessarily have any ability to "brick" your device at all. (On an iPhone that is not jail-broken, only Apple's software, itself, has the ability to install an iOS update. Apps don't have the privileges that it would take to mess with the firmware.)
But conspiracy theories are so much more fun! And so on-trend.
This same thing happened to me on Monday, October 21. I have the 11inch M4 iPad Pro 512 G wifi. It is five month old. Apple GB told me it was a hardware failure, and that I would get a refurbished, not new, iPad Pro, with a continued warranty, not a new warranty. Since my iPad Pro is only five months old, I feel I should get a new one not a refurbished one. And, now, I learn that this hardware failure is could be due to the 18 iOS update? I'm angry.
It's like it has a dead battery. Buttons don't do anything. Plugged it into a thunderbolt dock with a monitor and nothing.
If the iPad like mine is completely dead, none of the mentioned steps are working.
So the question is legitimate, how did he get it up again.
My Ipad pro M1 has flickering multiple black lines after the Ipad os 18 update, seems like the new OS is released without proper testing of the OS which is giving us these problems.
archy999 wrote:
My issue is not that my m4 ipad pro is bricked but rather how Apple is handling this whole mess
What happened when you contacted Apple about it?
Thanks I’ve just followed that advice but no luck. The iPad was working perfectly fine before the update, no issues, it would be one heck of a coincidence if it wasn’t the update that’s caused it but I guess Apple will tell me when I get there at the weekend. Thanks for responding.
iPadOS 18 bricked my iPad M4
