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Why is my Apple Wallet not detecting my credit card?

My credit card in Apple wallet is not being detected by the card reader when paying with my credit card. Worked well for a long time but not now. I have reloaded card details and restarted iPhone but no luck.


[Re-Titled by Moderator]

iPhone 7 Plus, iOS 15

Posted on Aug 15, 2024 10:44 AM

Reply
8 replies

Aug 17, 2024 6:17 AM in response to BreastonBoy

The next step is remote diagnostics to determine if the NFC module is working. You can request this be done by contacting Apple Support or making an appointment at the Genius Bar at an Apple Retail Store if that is more convenient. If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support article below.


Contact Apple for support and service - Apple Support


Genius Bar Reservation and Apple

Support Options - Apple

Aug 15, 2024 10:48 AM in response to BreastonBoy

Just so I understand, you’re attempting an Apple Pay transaction in person at a store and after initiating Apple Pay (double click side button), verifying with Face ID, picking desired card, and holding the iPhone an inch or two from the terminal, nothing happens. Is that correct? Is your iPhone in a case? Which iPhone is it specifically?

Why is my Apple Wallet not detecting my credit card?

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