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User profile for user: JoanL245
JoanL245 Author
User level: Level 1
7 points

MetricMasters (followerse-apps), Metric Gurus, Mystic Insight, Instagram Analyser is a scam!!!

Dear Apple Support


I recently responded to a sponsored ad to try out an app (that's not actually an app) to help you gain more insight into your Instagram account. Just by interacting, it seemed take your debit details when clicking to download.


They have taken nearly £50 ($63) from my bank account with no way to stop it. I've sent countless emails to support@followersreport.com promising to close my account, but I still was charged today.


The invoice looks like an Apple invoice but it's not!



Also they seem to use so many different names.

The website or "app" MetricMaster,

In your bank account the charge appears as "MysticInsight Online" or "MysticInsight".




And the emails arrive

support@followerse-apps and

support@followersreport.com


I "cancelled my subscription using the the link sent and received a confirmation email on the 24th July that my account was cancelled and they would refund me.


Neither of those things has happened. In fact, they charged my card again this morning (-£2.75) seen above.


Apple Support, I'm wondering what else can be done?


Thanks


[Edited by Moderator]


iPhone 15 Pro, iOS 17

Posted on Aug 7, 2024 2:33 AM

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Question marked as Top-ranking reply
User profile for user: ladyadel15
ladyadel15
User level: Level 1
8 points

Posted on Oct 27, 2024 12:30 PM

hi there, i figured a way to unsubscribe, apparently they use a different link to unsubscribe, you can access from here: https://followersreport.com/track-followers/unsubscription

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9 replies
User profile for user: did_you_reinstall
did_you_reinstall
User level: Level 1
14 points

Nov 23, 2024 3:26 AM in response to JoanL245

Joan, I’m so angry that these people did this!! When dealing with these kinds of scams, note that dark patterns (situations in which there’s a way to unsubscribe but it’s deliberately unclear or hidden) are illegal in the US; your profile says you’re in London, but if the company provides service to US customers it’s illegal for them to use dark patterns, so I wonder if there are any cases in which confidently pointing out to scammers that you are aware they are doing something illegal may be effective. These people get away with it when good people give them a chance and then blame themselves or make excuses for them. I found this thread after I couldn’t find the option to unsubscribe anywhere.

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User profile for user: Ingo2711
Ingo2711
User level: Level 9
73,335 points

Aug 7, 2024 4:09 AM in response to JoanL245

Sorry, but the official Apple Support can not be reached by posting here, this is a user to user community.

You should contact the Apple Support directly by choosing the phone number for your region from this Apple Support page:

Contact Apple for support and service - Apple Support



If you did not subscribe through Apple, and the developer does not respond, contact your banking institution to cancel the withdrawal allowance.

If you want to cancel a subscription from Apple - Apple Support



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MetricMasters (followerse-apps), Metric Gurus, Mystic Insight, Instagram Analyser is a scam!!!

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