Downloading Microsoft products
I was recently issued a new iPad for work and I can't download any of the Microsoft products I need for work. Our company's help desk is saying I need to do a factory reset, but I just took it out of the box lol
You are leaving out a lot of details. Is the device enrolled in an MDM? Are the Microsoft Apps volume licensed via Apple Business/School Manager? Are the apps configured in your MDM and scoped to deliver to the device(s)? Are you seeing any errors on the device? Are you trying to login in with an Apple ID or use App Store and being blocked?
If this is an institutional device under management, it is possible that the App Store is prohibited. In this case, all apps will come from the management server, usually through automated install. It is also possible that the apps are available from a Self Service app. This will offer you a catalog of approved apps that you are free to install. Does your device have any apps on it other than the Apple default apps?
If the device is managed by your organization, your help desk is the only place to get help. A fully supervised device is managed by your organization and the experience should be tailored for your workflow.