message not downloaded from server

Mail not loading from server

Are you possibly both using POP and using multiple mail clients to access this mail account?

If so, switch to IMAP everywhere, and see if that works better here.

Any add-on anti-malware or add-on VPNs or other such installed here?

PardsFan wrote:

I don’t know what POP or multiple mail clients are - beyond my level of understanding.

Do you have more than one iPhone or iPad or Mac or Windows or other computer accessing this mail?

If so, you have multiple mail clients.

Mail works using several different network protocols, two commonly used are POP and IMAP.

It'd be nice if this was easier to check, but here's one way:

On iPhone or iPad, Settings > Mail > Accounts > tap the problem Mail account > tap Account > tap Advanced > scroll down, and you should see incoming settings for POP or IMAP. Several lines up from the bottom of that display will be a line labeled Server Port.

Usually POP will show as Server Port 110 or more commonly as 995, and IMAP will show as Server Port 143 or more commonly as 993.

If you see 110 or 995, that downloads messages locally on the first mail client that accesses the messages, and the rest can get an error when they try to access the message.

Switching the connection to IMAP avoids that. If you find 110 or 995 there, I can post how to switch.

No add-ons that I’m aware of.

We have not changed any settings on our devices - problem just seemed to come out of nowhere several months ago

"We"? Are you possibly sharing an Apple ID with somebody else? That tends to get tangled.

That fix did not work.

Which iOS version are you using? (iOS 17.3.1 would be usual, on an iPhone XR.) iOS 17 is the version fein the previously-mentioned path to the mail settings.

The other issue: Sharing an Apple ID among multiple people ends badly.

Okay, so it appears that is an iCloud Apple ID, so not POP or IMAP. So no settings for that.

Do not think that the shared Apple ID is now working. (It wouldn’t surprise me that your issues here are arising from that, either.) The problems arising with a shared Apple ID can be both pernicious, and overt.

1. Make sure you are on-line and connected to the internet
2. Quit and re-launch the mail app
3. Restart your computer or phone or iPad

Good luck!

I have this same problem with emails not downloading. I use this iPad and ID for various accounts and need to have my mail delivered. Sometimes it might be junk or deletable but often necessary.