Apple Music Windows App is exiting immediately after starting

Thanks for the heads up! I got it working with your clues! :) Presumably your xml solution looks something like this, and since this hasn't come from 3Dconnexion I'm more than happy to share it with you! :D

I figured the XML you mentioned prevented 3DxWare from looking at Apple Music, and sure enough after looking for instructions along these lines I got it working by tweaking a copy of the 3DxHome.xml which is apparently set up for the driver to ignore. I created AppleMusic.xml and put it in C:\Program Files\3Dconnexion\3DxWare\3DxWinCore\Cfg with the following contents:

<?xml version="1.0" encoding="utf-8"?>
<!--
(c) Copyright 3Dconnexion. All rights reserved. 
$Revision: 17739 $
-->
<AppCfg  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" Default="true" CfgFormatVersion="1.3" ThisFileVersion="1.4">
  <CfgProperties>
    <ID>ID_STR_APPLEMUSIC</ID>
    <Name>STR_APPLEMUSIC</Name>
    <InheritsFromID>ID_Default_Cfg</InheritsFromID>
    <Access>
      <ReadOnly>true</ReadOnly>
      <Hidden>true</Hidden>
      <Ignore>true</Ignore>
    </Access>
  </CfgProperties>
  <AppInfo>
    <Signature>
      <Name>STR_APPLEMUSIC</Name>
      <ExecutableName>AppleMusic.EXE</ExecutableName>
      <Transport>KMJ</Transport>
    </Signature>
  </AppInfo>
  <AuthorInfo>
    <DriverVersion>17.6.1</DriverVersion>
    <Created>
      <Tool>3DxService.exe</Tool>
      <Version>17.5.5</Version>
      <Date>2017:11:2:28:10:58:11:745</Date>
      <User>3DxCfgAdmin</User>
    </Created>
    <LastChange>
      <Tool>XMLCfgEditor.exe</Tool>
      <Version>17.6.1</Version>
      <Date>6/27/2019 10:04:25 AM UTC</Date>
      <User>jwick</User>
    </LastChange>
  </AuthorInfo>
</AppCfg>

The same problem also occurs for "Apple Devices".

I have created an AppleDevices.xml.

A few years ago I had problems with 3D Mouse and Cities Skylines, the drivers can sometimes be a real curse.

<?xml version="1.0" encoding="utf-8"?>
<!--
(c) Copyright 3Dconnexion. All rights reserved. 
$Revision: 17739 $
-->
<AppCfg  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" Default="true" CfgFormatVersion="1.3" ThisFileVersion="1.4">
  <CfgProperties>
    <ID>ID_STR_APPLEMUSIC</ID>
    <Name>STR_APPLEMUSIC</Name>
    <InheritsFromID>ID_Default_Cfg</InheritsFromID>
    <Access>
      <ReadOnly>true</ReadOnly>
      <Hidden>true</Hidden>
      <Ignore>true</Ignore>
    </Access>
  </CfgProperties>
  <AppInfo>
    <Signature>
      <Name>STR_APPLEMUSIC</Name>
      <ExecutableName>AppleDevices.EXE</ExecutableName>
      <Transport>KMJ</Transport>
    </Signature>
  </AppInfo>
  <AuthorInfo>
    <DriverVersion>17.6.1</DriverVersion>
    <Created>
      <Tool>3DxService.exe</Tool>
      <Version>17.5.5</Version>
      <Date>2017:11:2:28:10:58:11:745</Date>
      <User>3DxCfgAdmin</User>
    </Created>
    <LastChange>
      <Tool>XMLCfgEditor.exe</Tool>
      <Version>17.6.1</Version>
      <Date>6/27/2019 10:04:25 AM UTC</Date>
      <User>jwick</User>
    </LastChange>
  </AuthorInfo>
</AppCfg>

I'm experiencing this too.

I confirm that closing 3Dx processes in Task Manager solves the issue.

Not sure if this applies to you guys.

Apple Music finally got out of Preview, so I installed it (version 1.4.4.41). My Windows is Windows 11 Home 23H2.

Apple Music consistently crashes on startup, but where it crashes vary. The farthest I have gotten is past authentication, and I was able to see my playlists.

As an aside, PowerToys -> Settings also crashes for the same reason, but a little bit more inconsistently (i.e., it doesn't crash all the time).

Event Viewer points to Microsoft.UI.Input.dll.

If I uninstall 3Dconnexion's 3DxWare, Apple Music runs just fine.

Now this is the part that I'm not sure it applies to you guys because typically you will only have 3DxWare installed if you use some CAD programs (i.e., if you have a 3Dconnexion's SpaceMouse, CadMouse, etc.). There may be other causes that I haven't run into.

I sent in a 3Dconnexion support request (Case 151189).

Many years ago, Adobe Acrobat had, and may still has, an anomaly that seemed to related to 3DxWare. There were some quirky workarounds, so it was not a show stopper.

Very cool 👍

Per 3Dconnexion's request, I recorded a short video on the crash, and pointed them to this discussion.

Learned something new: Instead of uninstalling and reinstalling 3DxWare, Start -> 3Dconnexion -> {Start,Stop} 3DxWare.

Per Task Manager, it takes about 10 to 15 s to start/stop all the processes. In my case, "3dx" in Task Manager is sufficient to isolate the 3Dconnexion stuff ("3d" still includes Dassault's 3DEXPERIENCE stuff).

If I hear something more definitive from 3Dconnexion, I'll update here.

I've been communicating with the 3Dconnexion support, e.g., feeding them log files. I received a small AppleMusic.xml file to try (to be placed in C:\Program Files\3Dconnexion\3DxWare\3DxWinCore\Cfg\), and I can report that Apple Music can come up without crashing. However, I have not received the OK to share the file, so it is probably best for you to contact 3Dconnexion if you want to be able to do your CAD work and play Apple Music at the same time.

Hmmm, 3Dconnexion released 10.8.18 recently, but I don't see it anymore.

Didn't matter because it did not include the Apple Music fix.

Note that if you have AppleMusic.xml, the update will fail if you don't remove it.

So, here is the AppleMusic.xml I received from 3Dconnexion:

<?xml version="1.0" encoding="utf-8"?>
<!--
(c) Copyright 3Dconnexion. All rights reserved.
$Revision:$
-->
<AppCfg  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" Default="true" CfgFormatVersion="1.3" ThisFileVersion="1.0">
  <CfgProperties>
    <ID>ID_APPLEMUSIC_KMJ</ID>
    <Name>Apple Music</Name>
    <InheritsFromID>ID_Default_KMJ_Cfg</InheritsFromID>
  </CfgProperties>
  <AppInfo>
    <Signature>
      <Name>Apple Music</Name>
      <ExecutableName>AppleMusic\.exe</ExecutableName>
      <Transport>KMJ</Transport>
    </Signature>
    <Options>
          <AttachWinEventHook>false</AttachWinEventHook>
    </Options>
  </AppInfo>
  <AuthorInfo />
    <DriverVersion>17.6.1</DriverVersion>
    <Created>
      <Tool>3DxService.exe</Tool>
      <Version>17.5.5</Version>
      <Date>2017:11:2:28:10:58:11:745</Date>
      <User>3DxCfgAdmin</User>
    </Created>
    <LastChange>
      <Tool>XMLCfgEditor.exe</Tool>
      <Version>17.6.1</Version>
      <Date>6/27/2019 10:04:35 AM UTC</Date>
      <User>jwick</User>
    </LastChange>
  <Settings />

I was able to fix this issue by adding a line to the IgnoredApps.xml file in the following directory:

C:\Program Files\3Dconnexion\3DxWare\3DxWinCore\Cfg

add the following line to the <AppInfo> section of the file below any other executables listed in that section:

<ExecutableName>applemusic.EXE</ExecutableName>

No AppleMusic.xml is needed with this fix.

Hi there, same here but in UK store on Windows 10.... still silence from Apple...

CAD mouse in my case... and it works now; uninstalled driver and problem has gone. Many thanks for your help mate.