You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Vision Pro lens glare using zeiss inserts

I’m using Vision Pro with Rx Zeiss inserts. Particularly in dim virtual lighting conditions (e.g. Cinema Environment) I get somewhat distracted with what I believe to be glare or some optical aberration in the lower outside of each lens. I’ve removed the inserts and have ensured that they are clean and free of any contaminants - I’ve also cleaned the inside lens of the headset itself. There’s a possibility I’m missing dinging but at present I can’t figure out the source of the aberration. Anyone else?

thanks

Apple Vision Pro

Posted on Feb 7, 2024 3:58 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 7, 2024 7:27 PM

I have the same issue, it seems like you’re looking through a light fog or something. At first I though it was light leakage too, but like you I was an able to rule that out. My next thought was the Zeiss lenses, so I took them out and recalibrated the Vision Pro without the lenses being in, but it didn’t seem to fix the issue. I was wondering if all the units are this way or was it just mine?! I want to go into Apple to try one of their units to see if there’s does the same thing.

39 replies

Feb 7, 2024 4:51 PM in response to Vancouver22

Thanks. I’m using the medium light seal and it seems to be the correct size. I had visited an Apple in-store specialist and had asked about light seal fit. I do have minimal ‘leak’ around the nose as the fabric there is no firm fitting. I will try to dim if not eliminate room lighting to see if that makes any difference.


thanks again

Feb 8, 2024 6:49 AM in response to robert cibrario

I've used the AVP with and without the Zeiss inserts. There is some flare regardless, mostly noticeable in high-contrast scenes like you describe (credit roll at the end of a movie is a good example). There's an HDR display millimeters in front of your eyes - some reflections are inevitable.


I find that Cinema mode with a front row seat overpowers the distraction, though it might be a bit intense for action movies. :-) You can also tip your view up or down which moves the effect out of view.

Feb 9, 2024 9:43 AM in response to robert cibrario

I’ve been playing with this issue myself for a couple days now. It’s certainly not a light seal issue (The two light seals included are a thin and thick seal, but changing that out creates a new problem where you have to recalibrate the iris detection). It seems like if I keep the background environment light colored the ‘lens flare’ effect is much less. I’m still waiting on my Prescription lens inserts (arriving today hopefully) so I’m interested in seeing if the issue changes.

Fun Fact… When I tried changing the light seal to the thicker seal included, I could never get my iris scan to work, failed every time, so went back to thin seal with no problem.

Feb 9, 2024 10:16 AM in response to Brian Glad

I use my AVP with and without inserts and you will not see an improvement. If anything I find it ever so slightly worse with zeiss inserts. It is much less with a brighter headset environment. I am not happy with doing a brighter headset environment as I don't like to watch movies that way but unfortunately it's the only option. This is a common issue with screens and lenses but was hoping Apple had a solution. I guess not even Apple can solve all the problems with headsets.

Feb 9, 2024 1:04 PM in response to FiguringThingsOutOnMyOwn

I agree and disagree. I think there can be some things done to lessen the flare. It's not noticeable in bright headset environments. It's either masked by the brightness all around or having more light causes less flare. So I do feel there could be something done software that could help. Maybe make the room a little brighter with some special visuals in the proper places and possibly dim the screen (dimming display in settings ever so slightly helps, not enough though).

Feb 9, 2024 10:28 PM in response to robert cibrario

I received my Zeiss lenses to day, and now I understand the purpose of the two different foam inserts on the light shield. Without corrective lenses, the thin insert maintains the correct distance from lens to eye for the iris scan to pass. When attaching the lens inserts the eye to lens distance is reduced by some odd mm distance. The thicker light shield insert restores the correct eye to lens distance. After inserting lenses eye could not pass the iris calibration until replacing the thin insert with the thicker one. It’s all about focal length.

Feb 10, 2024 10:37 PM in response to robert cibrario

I get this glare too. It's pretty pronounced. Semi-ellipses in the bottom of my view on both eyes. In fact I first noticed it during the demo in the Apple Store, without any Zeiss inserts. I commented on it to the salesperson and she was surprised. I also get the glare at home, with or without the inserts. I just finished watching a movie with a dark environment setting and saw the glare the entire time. :(

Feb 11, 2024 12:55 AM in response to BMorearty

I wonder if some people’s eyes pick up glares more than others? I have a torn retina in one eye and I can get an odd visual disturbance if light comes at my eyes from a top angle and I will see prisms.


Not everyone reports seeing a glare on the AVP but there are those who do. You might need to try a different light seal in case there’s light leakage. Light leaking around the nose is normal. Of course some have eyes closer together than others.

Vision Pro lens glare using zeiss inserts

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.