You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone XS restarts every two minutes after updating to iOS 17.2.1

Hello there


please since I updated my XS to the latest 17.2.1

my device is making restart every 2 minutes as long the mobile is away from me or in my pocket

but when I’m using it

like making calls or whatever it’s ok .


so can I downgrade or what please advise.


[Re-Titled by Moderator]

iPhone XS, iOS 17

Posted on Jan 20, 2024 10:30 PM

Reply
1 reply

Jan 21, 2024 1:42 AM in response to Feyolla

Apple doesn't support downgrading.


In order to check if it is a temporary glitch, try a "forced" restart of your XS using these instructions: Put it on charge for at least half an hour, then, keeping it plugged in, use these gestures:

In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).


If the issue persists, if you can, check your battery status in Settings>Battery>Battery Health & Charging>Maximum capacity. If it is close to 83-80%, have it replaced as soon as possible, since it might have unpredictable behavior.


If the issue still persists, it could be a hardware (digitizer? battery? other internal component?) failure, and I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio


(*) You can do it:

My iPhone XS restarts every two minutes after updating to iOS 17.2.1

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.