Persistent horizontal lines appear on iMac screen

Hi Newcompguy12,

Thank you for sharing the update!

Did you mean Apple might start providing free replacement for iMac screen? I'm still holding my iMac (which got the flickering black lines in May this year; I'm not using iMac at the moment, just let it there). If so, how should I ask for it to the Genius Bar staff?

Thanks!

Sameeee... After almost a year of reporting it, I recently got a call too, but the CS didn't offer me a replacement. lol maybe because the line on my computer is not grave enough to warrant a replacement, mine was just one line on the side, but still. their product is faulty.

I don't know what they will do. I was promised someone higher up the chain would call and or email me to see what they could do. We'll see. I have no idea if the "we would have replaced it" is just something this one person thinks or if it is official policy. I'm expecting that I won't be compensated in any way but if you still have your imac maybe you could get a free replacement. All I know is that I was contacted via email and phone by AppleCare Outreach. I checked the number, and the email address to make sure those were real, and the links did take me directly to Apple log in.

Oh, and if you're asking if they'll replace the display or the whole computer, I don't know.

Hello, I Had Been Using This IMac Since 2021, But There is A Screen Issue Which Was Arises Last Year. This problem Occurred without any physical damage, There Been A permanent Black lines Which was very annoying, Me and Many User Facing This Same Problem. I request Apple Team To Resolve This Problem

I have M3, 24gb RAM 4 ports. I keep my iMac always on, just sleep when not in use. I've been using it today for at least 3 hours straight. Temperature on that spot is 83 degrees. Top left is 83, top middle is 87, top right is 86, right middle is 83, bottom right 81, bottom left 81, middle 94. I'm Processing a large image with Topaz Ai and the fans are running fast since it's processor intensive. These are temperatures. When idle is much cooler. So based on your image, I don't know if you took the temperature on that spot, something is clearly wrong to go so hot that it's causing it to discolor there. Thats not good at all.

I too have the same issue, Apple should recognize this defect and sort out this issue free of cost for all those affected. I am very unhappy with this situation, the screen replacement cost is pretty high. :(

I too now have this problem. I have a 2 port iMac 24" 2021. The lines are starting at the bottom on the right side and stopping about 4/5 of the way up my screen and 2/3 of the way to the left. This is crazy, has anyone gotten apple to repair this even though we are out of the support period?

Hi everyone,

I'm reaching out because I'm having the same frustrating issue with my iMac 24" M1 bought in October 2021. After just three years of careful use, the screen started displaying horizontal lines that flicker and make it difficult to use.

I'm really disappointed to see this happen to such a recent and expensive device. I've tried troubleshooting steps, but nothing seems to work.

Any updates on this issue? If so, how did you resolve it? Any advice or suggestions would be greatly appreciated.

Thanks in advance for your help!

...Ricardo

Thanks for letting us know your situation, I too contacted Apple support but they denied free replacement so I paid the full cost for the screen replacement 15 days ago, can someone advise if I can request a refund? I will try to raise a refund request through chat support soon...

Apple also offered me a free replacement recently, but the process has not been finalised (my iMac was captured, meaning it was collected by Apple; now I'm waiting for the replacement). My story is similar to the ones have appeared in this thread. I'll share details once receiving the replacement (just wanna provide a little encouragement to this thread as early as possible, following Michael).

Just want to add I too have the same problem.

Not sure if someone has written about it here but, several days before it started to happen, I heard something unusual—the fan started running, even though I was not doing anything labour intensive.

Since this has become apparent, should I just go bring it to the local service provider right away or should I contact Apple first?

It was purchased in Japan around 2022. I have been experiencing similar symptoms since the night before last.

I contacted support based on this thread and was given the opportunity to speak with a specialist.

We are waiting for a response as to what action will be taken at this time.

If it is a product problem, I am sure that similar symptoms will appear again in a few years when I repair it at actual cost...

I feel that this is a trust issue for Apple products.

The Japan Advisor read the entire thread and was aware of the problem, but did not resolve the issue or make an exception from Apple.

I also did not get an answer from the engineer about the problem based on this thread, with the only answer being repair.

They did say that they are not currently seeing this issue.

To everyone who has encountered this issue, keep sending feedback.

And I hope Apple will take appropriate action.

I had similar experience with them here in Italy. The support operator was kind and asked his supervisor for an exception ... but 2 hours later they phoned me back confirming I have to pay for fixing. Really disappointng and surprised about such Apple behavior

This doesn't seem to be a widespread issue. At least in Apple Terms. Otherwise it would be in the Apple Service Program Page. "Apple Service Programs - Apple Support

I don't see it there. So if it's out of warranty and you don't have AppleCare you need to pay for the cost of the repair. I have checked a few times since this has started to pop up on Apple community forum. What I've seen in the past is that when Apple does include a defective item in the Service Program Page, you may be able to contact them and tell them you paid for a repair that has been recently announced by Apple.