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EDM_Guy Author

Level 1

4 points

Face ID will not reset

The Face ID stopped working correctly. So I am trying to reset it. When i put my face in the frame and do a circle with my face nothing happens. I cannot do anything to make it work.

iPhone 4s, iOS 9

Posted on Oct 16, 2023 7:41 PM

Top-ranking reply

Kurtosis12

Level 9

66,928 points

Posted on Oct 16, 2023 7:46 PM

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.

https://support.apple.com/en-us/HT208186

https://support.apple.com/en-az/HT208114

Make an appointment at the Genius Bar to have it diagnosed.

https://www.apple.com/retail/geniusbar/

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Face ID will not reset

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