Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Transferring data to my new iphone hangs at "software update"

Upgrading from and 11 to a 14 PRO. I have attempted this 3 times, and can't seem to get past my "new" phone requiring a new version .. and then it sits in that state for several hours, before I cancel and start from scratch.


Posted on Sep 26, 2023 10:20 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 6, 2023 7:57 PM

Please help me, I have almost the same problem.

I was trying to do from iphone 11 max pro to 14 max pro. IOS on iphone 11 is 17.1 on iphone 14 IOS 16. Iphone hangs at "software update"


I don't understand what you have done?

6 replies
Sort By: 
Question marked as Top-ranking reply

Nov 6, 2023 7:57 PM in response to legan22

Please help me, I have almost the same problem.

I was trying to do from iphone 11 max pro to 14 max pro. IOS on iphone 11 is 17.1 on iphone 14 IOS 16. Iphone hangs at "software update"


I don't understand what you have done?

Reply

Oct 4, 2023 1:53 PM in response to legan22

I wish I found this when I searched. What a great pain and wasted hours. I ended up doing the first part described in the link here on not transferring any data. created backup of old iPhone, and after new iPhone setup was done, upgraded it to version of old phone, and then restore from backup worked.

Reply

Transferring data to my new iphone hangs at "software update"

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.