My iPod Touch is 5th generation. I just want to retore it to factory settings to store audible books. I bought it at least 10m years ago and at an ancient age I cannot recall the sign in details. I do not expect Apple cares but I do!
iPod touch
The fifth gen iPod Touch was subject to Activation Lock and anti-theft feature. To remove Activation Lock you will need the Apple ID and password you used when setting up the iPod. You can retrieve them following these instructions:
Forgot user ID: https://iforgot.apple.com/appleid#!§ion=appleid
Forgot password: https://iforgot.apple.com/password/verify/appleid
For more information on Activation Lock, see: Activation Lock for iPhone, iPad, and iPod touch - Apple Support
The fifth gen iPod Touch was subject to Activation Lock and anti-theft feature. To remove Activation Lock you will need the Apple ID and password you used when setting up the iPod. You can retrieve them following these instructions:
Forgot user ID: https://iforgot.apple.com/appleid#!§ion=appleid
Forgot password: https://iforgot.apple.com/password/verify/appleid
For more information on Activation Lock, see: Activation Lock for iPhone, iPad, and iPod touch - Apple Support
Hi Anniel34, you'll need to follow these instructions If you forgot your iPod touch passcode - Apple Support. After you erase your iPod touch, you can restore your data and settings from backup. If you didn't back up your iPod touch, you can set it up as a new device and then download any data that you have in iCloud.
What you missed is my original post dated August 26, 11:14 PM EDT about Activation Lock and retrieving your ID/password. Reread it.
If your iPod is running iOS 9.3.5 it is running the latest version for a 5 gen iPod and can't be updated further.
Thank you. I did reply but I do not see it. I followed the instructions and it began to work but it was taking an inordinate amount of time to connect to the server to restore the iPod so as this is a 2-3rd world country we have a very unreliable internet service particularly on weekends so I will try again on Monday and report back. Thank you again ekassos.
Bobjkin,
Thank you. I thought my iPod Touch was 5th generation but became unsure. Mine has charging slot that is like my iPhone and my iPad minis. So I am wondering if it is a 6th generation but not sure how to find out which generation it is!
Well I finally found out that the serial number shows that my iPod Touch is 5th generation bought in 2015. So I now have the activation lock problem. I know my current Apple ID and Password but naturally I do not know the details of my 2015 Apple ID nor the password. I am not that skilled and at my age everything takes time!
Well, after all that and getting into the last update for my iPod Touch, when I went into it, Apple still demanded my user details and password from 2015. So I achieved nothing! Is there something I have missed?
I did read it and found my old log in name. However if I change my Apple Password ( which I changed only 2 days ago, does this mean I can log into my iPod Touch and it will be recognised by this device? It simply does not say it will!
My PC says my iPod software needs to be updated and it is contacting “the software update server” it did not do that yesterday! Any advice?
Restore my iPod Touch 5th Generation to factory settings
