I can’t verified my capital one card one my Apple Pay

. Capital One stopped verifying cards for apple pay via phone calls. The apple verification step must be done via profile>digital wallet. However, you must turn off WIFI first and use your mobile internet to complete the verification step via the app. Capital One and Apple for some reason have not been thoroughly made aware of this issue or solution.

. Capital One stopped verifying cards for apple pay via phone calls. The apple verification step must be done via profile>digital wallet. However, you must turn off WIFI first and use your mobile internet to complete the verification step via the app. Capital One and Apple for some reason have not been thoroughly made aware of this issue or solution.

I was successfully able to add my Capital One debit card to my wallet after completing the above steps.

As you can see the thread you posted to is covering multiple Capital One verification issues. My understanding from talking to C1 support is some of their cards require you to use the C1 app or to stop in a branch or call C1 customer support.

Have you tried using the app? Is the app updated to the latest version? Is your iPhone updated to the latest version of iOS?

As you can see the thread you posted to is covering multiple Capital One verification issues. My understanding from talking to C1 support is some of their cards require you to use the C1 app or to stop in a branch or call C1 customer support.

Have you tried using the app? Is the app updated to the latest version? Is your iPhone updated to the latest version of iOS?

Update on my situation. After many calls to Cap1 support, and sending email to a couple of Cap1 bigwigs, I got a useless snail mail form letter from the "Capital One Customer Advocacy Office" basically providing some basic troubleshooting which, in my initial email to them, I already covered those issues. I was preparing to send a nastygram to them, but decided to try to add my card one more time, and it worked! When I entered the card information, it took me to a terms and conditions page, which I accepted, and it thought for a bit, then gave me a few options for verification. I chose to verify through the Cap1 app, which succeeded.

Thankfully my saga has ended happily.

The problem is that Capital One only allows verification through the app where they perform some kind of geographical validation. After trying a few things (with and without VPN, faking GPS location, etc), the only way that worked was to use the U.S. SIM card with data roaming activated. Once I enabled roaming and turned off WiFi with any VPN - the verification worked. So the only way to complete the verification process is by using SIM card issued by the U.S. carrier with data roaming enabled.

I just verified with CapitalOne that "yes" you can use your C1 card with ApplePay/AppleWallet. I wasn't able to verify my card either. So, I called. If you have a VPN on your phone you need to turn it off before you can verify your card. For me, the app automatically kept turning my VPN back on, therefore, I deleted the app, verified my card and downloaded app again. Happy to say all it good.

This didnt work for me🤦‍♂️

OMG SAME! Can't believe this was the issue.. thanks @dp3103 #solutionsolved

I use my capital one card every single day on Apple Pay. Someone at capital one is lying to you sir.

What worked for me was turning off my VPN and WiFi.

Do you use a VPN? If so, it’s a known issue with all credit card verifications. An unstable WiFi connection is also a known issue.

You should talk with your bank are you on IOS 17 Or IOS 18 If its on a beta there will be bugs

but talk with capital 1

I can’t seem to get it to work either, it said it would take a few minutes to verify but it’s been a few hours later.

Funnily enough my Capital One debit card works fine on it.

I didnt have issues adding on the iphone 13 but recently upgraded to iphone 16 and it cant verify through text or government ID. I get errors on both.