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Level 1

4 points

I uploaded a video to shared albums and the sound stopped working.

When I first uploaded the video, the sound was working then it stopped.

iPhone (5)

Posted on Jul 21, 2023 12:10 PM

Top-ranking reply

Community Specialist

Posted on Jul 22, 2023 12:41 PM

Thanks for reaching out Spiceman7,

It sounds like your video isn't including audio. We can help.

Can you confirm if the original video stored on your device has audio available? IF it does, what happens if you share it again?

If it doesn't have audio, do any of your videos play audio correctly? If not, let's Adjust the volume on iPhone and see if there is any change.

If not, you can connect with Apple directly using either Get Support or if you're in a region without direct support options, you can also Contact Apple for support and service.

Hope that helps.

Take care.

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