Unresponsive iPad screen
My iPad screen is unresponsive. I tried restarting it tons of times and no accessories are connected. I don’t know what to do.
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My iPad screen is unresponsive. I tried restarting it tons of times and no accessories are connected. I don’t know what to do.
If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, try a forced-restart:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, try a forced-restart:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:
It is a little hard to help/advise you when you provide little to NO useful information about your iPad.
Lots of iPad year and models.
Here are my questions to you.
Can you, please, confirm what year and model iPad do you have/own?
The “A” model number can be found on the aluminium back of your iPad, in very small print, right under the larger bold print “iPad” on the back of the iPad.
AND/OR
Supply the “M” model number, which can be found in the Settings app, under the General settings panel, then tap About.
What iOS/iPadOS version is this iPad, currently, running? Your iOS/iPadOS version maybe too far behind in iOS/iPadOS versions OR cannot be upgraded/updates any farther than what your iPad OS version is already, currently,
What is the rated, internal data storage space/capacity of your iPad model and how much of this free, internal data storage capacity is left inside of your iPad model?
All of that additional info can, also, be found in the Settings app, General settings panel, About.
Your iPad needs sufficient free internal data storage space. At the very least, 7-8 GBs or greater internal, free data storage space.
Is your iPad using/running a VPN? You need to, temporarily, disable the VPN.
Is your iPad running an iPadOS Beta version?
Ok, I just tried this method and unfortunately my device is still unresponsive. Is there any other possible methods?
Time to contact Apple support per the links Lotus Pilot supplied.
Sorry & Best of Luck to You!
Yes…
Follow the provided guidance to the end - this includes contacting Apple support as directed, and/or visiting an Apple Store or AASP.
Unresponsive iPad screen