You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Photos/Videos in camera roll

The videos can’t load from my camera roll, it says, “an error occurred while loading higher quality version of this video”


What do I have to do to view my photos/videos ???

iPhone 7

Posted on May 26, 2023 2:03 PM

Reply
Question marked as Top-ranking reply

Posted on May 26, 2023 2:31 PM

potato128olalala Said:

"Photos/Videos in camera roll: The videos can’t load from my camera roll, it says, 'an error occurred while loading higher quality version of this video' What do I have to do to view my photos/videos ???"

-------


Troubleshooting Photos/Videos in camera roll:


A. Update your iPhone.

Using a Computer: Update your iPhone Using a Computer - User Tip


B. Optimize the Storage:

Internal storage cannot be upgraded. It is what it is. So, the maximum internal storage capacity never increases, even if you upgraded your iCloud plan. Learn More here: What's the Difference Between Device Storage and iCloud Storage? Apple Support

So, what to do...

Clear Space, Using my User Tips:

1 reply
Question marked as Top-ranking reply

May 26, 2023 2:31 PM in response to potato128olalala

potato128olalala Said:

"Photos/Videos in camera roll: The videos can’t load from my camera roll, it says, 'an error occurred while loading higher quality version of this video' What do I have to do to view my photos/videos ???"

-------


Troubleshooting Photos/Videos in camera roll:


A. Update your iPhone.

Using a Computer: Update your iPhone Using a Computer - User Tip


B. Optimize the Storage:

Internal storage cannot be upgraded. It is what it is. So, the maximum internal storage capacity never increases, even if you upgraded your iCloud plan. Learn More here: What's the Difference Between Device Storage and iCloud Storage? Apple Support

So, what to do...

Clear Space, Using my User Tips:

Photos/Videos in camera roll

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.