Apple Services still using my old bank account

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Level 1

12 points

Apple Services still using my old bank account

Hi there and good morning!

I'm having a small issue here with Apple Services / Apple Pay:

I changed my bank & card last month, but Apple still keeps using the old account for payments.

So I checked and double-checked the wallet because I thought that perhaps I had forgotten to remove the old bank account info, but they're definitely not there anymore.

Now what? The old bank account will be closed in less than 8 weeks, and besides it's already basically empty, so all future payments will most likely fail unless I can quickly resolve this issue.

Thank you!

Adele

iPad Air, iPadOS 16

Posted on May 23, 2023 11:27 PM

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Answer 1

Top-ranking reply

Jeff Donald

Level 8

44,586 points

May 25, 2023 11:20 AM in response to AdeleHorn

I see the frustration now. Generally, subscriptions are pre-authorized and don’t follow current information, until the expiration of the subscription. The solution, is to unsubscribe and then re-subscribe using your new payment information. I know, sounds like a PIA, but that’ll work. Your other option is to call, chat etc. with the billing service and if the subscription is through Apple, call 1-800-MY-APPLE.

If you want to cancel a subscription from Apple - Apple Support

This support article may offer some insights and additional assistance.

Subscriptions and Billing - Official Apple Support

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Answer 2

Jeff Donald

Level 8

44,586 points

May 24, 2023 8:37 AM in response to AdeleHorn

Please review the support article I’ve linked to below.

Add a payment method to your Apple ID - Apple Support

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Answer 3

AdeleHorn Author

Level 1

12 points

May 24, 2023 10:31 PM in response to Jeff Donald

Thanks, but adding the new cards, or even removing the old one, was never the problem. I know how to do that, and I did it. The problem is that the old bank account info still seems to be stuck somewhere in Apple's system where I can't delete it, and it's still being used.

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