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I own an Apple 12 Pro Max that my late wife used. I apparently do not have her PIN or log in info. So now the phone says "Locked to Owner".I don't want anything off it...only to do a hard reset and start over.

I bought the iPHONE 12 ProMax for my wife who later died. I can't reset it as it says "Locked to the Owner" I just want to do a complete reset....


iPhone 12 Pro Max

Posted on May 15, 2023 2:23 PM

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Question marked as Top-ranking reply

Posted on May 15, 2023 2:27 PM

How to request access to a deceased family member's Apple account - Apple Support


thats the only way to remove the lock without the password.

1 reply

I own an Apple 12 Pro Max that my late wife used. I apparently do not have her PIN or log in info. So now the phone says "Locked to Owner".I don't want anything off it...only to do a hard reset and start over.

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