I need help updating an app.

Hello cyrene100!

If you see this message, then you may want to view the “If you use Family Sharing” section in this Support Article: If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support.

I hope this is helpful. Good Luck!

cyrene100 Said:

"I need help updating an app.: when i try to update one of my apps it continuously says ' there is a billing problem with a family members previous purchase' and i don’t understand what i’m supposed to do or how i’m supposed to update the app. Can you please help ?"

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Troubleshooting iCloud Storage Payments:

Whom to Contact:

Contact Apple Support:

For Financial Assistance, contact Apple Support. These are user-to-user forums. We are not Apple.  Apple barely reads these site on their own time, as it is. As you may suspect, no one here would know the answer to this. So, contact Apple Support. The'll see what has occurred, and will run you through the fix. Here is the information for contacting Apple Support:

Apple Phone Support:

• Contact Us - Choose Locations
• Proceed from there as Necessary
• Why the Wait: Phone calls are taking a bit to go through at the moment, due do lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)