You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why won’t my iPhone update

Why won’t my iPhone update

iPhone 11 Pro Max, iOS 13

Posted on Apr 27, 2023 9:51 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 27, 2023 10:59 PM

Did you participate in the beta program of iOS version 13? If YES, then you may still have the beta profile installed on your iPhone and that is preventing you from updating to iOS version 16. To check this, open Settings ➡️ General ➡️ VPN & Device Management ➡️ Configuration Profile: Here, if you see a beta profile installed, then tap on it and then choose remove the profile. Once this is done, then restart your iPhone and attempt to update your iPhone again.

If the above does not apply to you, then read below:

—————————————-

Make sure that your iPhone is setup to meet the following requirements before you attempt to update the iOS version over a Wi-Fi Network. Open Settings ➡️ General ➡️ Software Update: If there is an update available for your iPhone then it will be listed here. Follow the on-screen instructions to download and update your iPhone. 

  • Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • The iPhone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • Your iPhone must have at least 8GB or more free storage space
  • Your iPhone cannot be connected through VPN
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

1 reply
Question marked as Top-ranking reply

Apr 27, 2023 10:59 PM in response to Brenditta77

Did you participate in the beta program of iOS version 13? If YES, then you may still have the beta profile installed on your iPhone and that is preventing you from updating to iOS version 16. To check this, open Settings ➡️ General ➡️ VPN & Device Management ➡️ Configuration Profile: Here, if you see a beta profile installed, then tap on it and then choose remove the profile. Once this is done, then restart your iPhone and attempt to update your iPhone again.

If the above does not apply to you, then read below:

—————————————-

Make sure that your iPhone is setup to meet the following requirements before you attempt to update the iOS version over a Wi-Fi Network. Open Settings ➡️ General ➡️ Software Update: If there is an update available for your iPhone then it will be listed here. Follow the on-screen instructions to download and update your iPhone. 

  • Your iPhone must have a fast Wi-Fi connection; you cannot update over cellular data or a cellular hotspot
  • The iPhone can not be in Low Power mode
  • The battery state of charge must be above 50%
  • Your iPhone must have at least 8GB or more free storage space
  • Your iPhone cannot be connected through VPN
  • You should leave the phone plugged in until it finishes updating, both to assure that it remains above 50% and to keep Wi-Fi enabled (Wi-Fi turns off when the phone sleeps if not connected to power).


Axel F.

Why won’t my iPhone update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.