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AppStore

when I try to download an app in the AppStore it says that my account is disabled how can I fix that?

iPhone 13, iOS 16

Posted on Apr 20, 2023 7:09 PM

Top-ranking reply

Limnos

Level 10

418,849 points

Posted on Apr 20, 2023 7:10 PM

Hello,

You must contact Apple for help if you see a message saying "Your account has been disabled in the App Store and iTunes" or "You cannot login because your account has been locked". This is not something you can fix yourself. Apple provides a contact link for this specific issue. Tap or click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Based on the support article: If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support

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