Apple Music

Hello Gaspertoo,

To confirm, when this occurs are you playing content from Music to an external accessory like headphones or a speaker? If so, the information in If the sound from your wireless headphones cuts out or is distorted can help with isolating the behavior and determining the cause.

• "Your headphones communicate using Bluetooth, and a Bluetooth signal can be interfered with or weakened in some situations.
• Your headphones might lose their connection more often with streaming audio than with content that is stored on your device.* With your device within a few feet of you, try to listen to music or other audio content that is stored on your device—not streamed—with your headphones. On your iOS or Android device, open the Music app. On a Mac with macOS Catalina, open the Music app. On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. Then play a song that does not have the Download button  next to it. Or tap the Download button  to download the song.

If your headphones maintain their connection without distortion during this test, then here are a couple of things that can help in other situations:

• Keep your iPhone or other device close to you, so that no obstructions, like walls or floors, are between you and your device.
• If possible, move to a different place—in particular, move away from places with many people or a lot of Wi-Fi activity, poorly shielded cables, microwave ovens, and wireless speakers (or turn off the oven or speaker)."

If you're not using headphones or a speaker to play content via Music, let us know if this occurs with content you're streaming, music downloaded to your device, or both. This will help us determine next steps.

Regards.