I can't move messages from yahoo inbox to folders I have set up

Question

I can't move messages from yahoo inbox to folders I have set up

I am on MacBook air laptop Ventura 13.2.1 and since yesterday - (no upgrades or changes) - I could no longer drag emails from yahoo inbox to specific folders I have set up.

This was following a few hours of working off-line whilst stuck at airport, sorting emails into folders - it was working initially then it stopped. I was no longer able to drag over to folders.

This morning it was still stuck - but changing the sort order of emails seems to have unstuck so I have now been able to move emails to folders - but the 'Moving Messages' message at the bottom of the Mail left hand gutter where all the folders are listed - is stuck on 'Moving Messages 1 of 34'.

I am not sure how to reindex a yahoo email account on Apple MacBook Air?

Should I delete the mailbox and set it up again to see if that fixes it?

MacBook Air 13″

Posted on Apr 16, 2023 4:36 AM

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Answer 1

Old Toad

Level 10

215,196 points

Apr 17, 2023 2:04 PM in response to alexandrafromsouthampton

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.

NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following;

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts

• Deletes font caches, kernel cache, and other system cache files

NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.

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Answer 2

tbirdvet

Level 6

17,030 points

Apr 16, 2023 5:17 AM in response to alexandrafromsouthampton

You could click on the inbox then mailbox from the top menu and pick rebuild and see if that helps. I would not delete any mailbox at this time.

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Answer 3

Apr 17, 2023 12:29 PM in response to tbirdvet

Hello @tbirdvet - I have run the rebuild twice now and it has stabilised it a little. I have managed to move 100 or so emails to specific folders. But there are some emails in yahoo inbox that I still cannot move to folders even if I try with one, and for others if I select more than approx. 10 it looks as if they are moving, but then they re-appear after a few seconds back in the inbox. Any further helpful thoughts please :)

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Answer 4

Apr 18, 2023 1:36 AM in response to Old Toad

Thank you Old Toad. I have been able to move all the emails this morning following the rebuild process suggested by @tbirdvet. I can still only move approx. 10 at a time - otherwise if I move more they all reappear in inbox. But I am ok with this moving 10 at a time. Thx for jumping in to help.

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Answer 5

Apr 16, 2023 6:20 AM in response to tbirdvet

Thankyou tbirdvet I am running that now 🤞

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I can't move messages from yahoo inbox to folders I have set up

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