What do I do if My iPhone will not allow me to change the card attached to my Apple ID

What do I do if my iPhone will not allow me to change the debit card attached to my AppleId? The card that it trys using when I want to make a purchase is me exs old debit card. I have no idea how that card is even on my account because I had both of my cards on it but now it has her old one and will not allow me to remove it or add mine back

Posted on Mar 26, 2023 10:44 AM

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Question marked as Top-ranking reply

Posted on Mar 26, 2023 11:16 AM

Sign in to your Apple ID account page and edit / update your Apple ID details -> https://appleid.apple.com                                                     

  • On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.


Or see -> Add a payment method to your Apple ID -> Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, you need to add first the new card, then remove the old card.


See the following Apple articles:

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.


If you need to change or update your Apple ID payment method

If you need to change or update your Apple ID payment method - Apple Support

 

If you update your payment method or add funds to your Apple Account balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 


-----

I have no idea how that card is even on my account because . . . .

A question: does your ex has access to your Apple ID / account?

Check for sure to keep your Apple ID account secure, see the following Apple articles: 

If you think your Apple ID has been compromised -> If you think your Apple ID has been compromised - Apple Support

 

See who has access to your device or accounts

See who has access to your iPhone or iPad – Apple Support (UK)

 

Delete suspicious content from your devices -> Delete suspicious content from your devices – Apple Support (UK)


Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to find where you're signed in - Apple Support

  • if you see devices that don't belong to you, delete from your account.

 

Personal Safety User Guide -> Personal Safety User Guide – Apple Support (UK)


Manage and use your Apple ID -> Manage and use your Apple ID – Apple Support (UK)


(if you haven't already done this) Two-factor authentication for Apple ID -> Two-factor authentication for Apple ID - Apple Support


Change your Apple ID password -> Change your Apple ID password - Apple Support

  • Create a strong password for your Apple ID, It is best if your password consists of eight or more characters and include upper and lowercase letters, and at least one number. You can also add extra characters and punctuation marks to make your password even stronger. 
  • Never provide your password, passcode, security questions, verification codes, recovery key or any other account security details to anyone else. Apple will never ask you for this information.

 

Then see this Apple article: What to do after you change your Apple ID or password

What to do after you change your Apple ID or password - Apple Support


Never jailbroken your iPhone.




1 reply
Question marked as Top-ranking reply

Mar 26, 2023 11:16 AM in response to BryanKidd85

Sign in to your Apple ID account page and edit / update your Apple ID details -> https://appleid.apple.com                                                     

  • On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.


Or see -> Add a payment method to your Apple ID -> Add a payment method to your Apple ID – Apple Support (UK)

  • If you want to change your card, you need to add first the new card, then remove the old card.


See the following Apple articles:

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.


If you need to change or update your Apple ID payment method

If you need to change or update your Apple ID payment method - Apple Support

 

If you update your payment method or add funds to your Apple Account balance, It would take about 1 to 3 business days in order to process.

If you're still unable to update your payment method, Contact Apple Support.

 

If you still need help, get more help and assistant from Apple directly, see Contact Apple for support and service -> Contact Apple for support and service – Apple Support (UK) 


-----

I have no idea how that card is even on my account because . . . .

A question: does your ex has access to your Apple ID / account?

Check for sure to keep your Apple ID account secure, see the following Apple articles: 

If you think your Apple ID has been compromised -> If you think your Apple ID has been compromised - Apple Support

 

See who has access to your device or accounts

See who has access to your iPhone or iPad – Apple Support (UK)

 

Delete suspicious content from your devices -> Delete suspicious content from your devices – Apple Support (UK)


Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to find where you're signed in - Apple Support

  • if you see devices that don't belong to you, delete from your account.

 

Personal Safety User Guide -> Personal Safety User Guide – Apple Support (UK)


Manage and use your Apple ID -> Manage and use your Apple ID – Apple Support (UK)


(if you haven't already done this) Two-factor authentication for Apple ID -> Two-factor authentication for Apple ID - Apple Support


Change your Apple ID password -> Change your Apple ID password - Apple Support

  • Create a strong password for your Apple ID, It is best if your password consists of eight or more characters and include upper and lowercase letters, and at least one number. You can also add extra characters and punctuation marks to make your password even stronger. 
  • Never provide your password, passcode, security questions, verification codes, recovery key or any other account security details to anyone else. Apple will never ask you for this information.

 

Then see this Apple article: What to do after you change your Apple ID or password

What to do after you change your Apple ID or password - Apple Support


Never jailbroken your iPhone.




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What do I do if My iPhone will not allow me to change the card attached to my Apple ID

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