iPhone locked
My phone has been locked to user. I had someone reset back to factory. . It is still saying locked to user. I have tried several times to unlock it using my iCloud credentials but it not processing.Its stuck at the user interface with the AppleID and password and not processing when I hit next. I have used my phone code as it was an option given but still not working. I have connected to Mac desk top with. no luck. The iCloud credentials do work on my other apple devices except for this phone listed below. Please help.
Thank you.
iPhone 11 Pro Max, 16